We’ve set up an app to send a webhook message when a recording has been viewed.
The documentation for this webhook is listed here: Zoom API Events - Meeting
What we’re finding is that even though a recording is viewed, and it’s being marked as viewed within the Zoom UI, it’s not firing the webhook.
To test this, we added 2 events to the app:
- View registrant has registered
- Recording viewed
When we test both cases, only the first event fires. Is there something we’re missing for the recording viewed event that would trigger this?
Thanks for reaching out to the Zoom Developer Forum, I am happy to help here!
Allow me some time to test this issue on my end and I will come back to you with an update
Could you please confirm that this is an on-demand webinar. And that you have all the prerequisites listed in the docs?
Hi Elisa, thanks for the response. Yes, I can confirm that we have a Pro plan, cloud recording is enabled and we’ve followed the instructions listed in the on-demand doc.
Could you please try again and confirm if you are still not getting the events please?
If this is the case, feel free to open a ticket with Support here:
Hi Elisa, I’ve already sent in a support ticket, who have suggested that I create a developer forum post. For your reference, the ticket number is 13678135.
I will look into it