reportMeetingParticipants sometimes returns empty list

The reportMeetingParticipants API endpoint (Zoom Meeting API) sometimes, erroneously, returns no participants. We automatically retry 6 times at 1 hour intervals when this happens. For approximately 2% of our meetings we still receive no participants at the end of these 6 retries even though there were people in the meeting. If the meeting host logs into Zoom and checks they can see the participants but the API still returns no participants.

Hi @brobertson ,

Can you please open a support ticket with the meeting info and full API request/responses please? Please also note when you began seeing this unexpected behavior.

Thanks so much!