[Resolved with 1.7.4+] Web SDK / Web Client from browser: 403 Forbidden

hey can you explain what is web SDK

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Really fishy. Forcing users to use the proprietary client that was shown to be insecure instead of the one that could work in the browser and woudn’t be privacy invasive to the system or a security liability. Will withdraw my team from zoom until this is fixed. Unprofessional to make changes this big in production considering the situation.

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@tommy Pls, give us official statement: will websdk api be restored or it will remain offline forever (for some long period of time)?

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Thanks! I have already shared with many more.

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This is honestly ridiculous, how could it go offline in the middle of the day for maintenance. We have events running and are in a frenzy here. This is not good.

Hey everyone,

We are working to get the Zoom Web Client and Zoom Web SDK back online. Please keep up with our status page for detailed updates: status.zoom.us


The best workaround is to use the Zoom Desktop / Mobile app.

Just include the Zoom meeting join url (https://zoom.us/j/meetingID) on your site rather than showing the websdk / iframe. Clicking on the join url will open the Zoom meeting in the Zoom app.

Apologies for the inconvenience,
Tommy

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The communication around this has been very confusing. The status page marks this as “resolved” and your message above as the “solution” and yet this major part of your service remains down. What’s more, there has been no advance warning about this and no indication of how long it’s meant to last. It’s difficult if not impossible to know from what has been said here if this is intentional or some kind of technical problem that will be solved.

Either way it certainly doesn’t feel solved or resolved at all.

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is there any more information on this in regards to timeline. We run classes (111 hosts) over the weekend using the web sdk, this is something we need to know sooner rather than later to work around!

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Feels more like a feature update that broke the Web Client, rather than a planned maintenance. We’ve had success pointing a redirect to the full standard join URL akin to https://zoom.us/j/12345789, which I know is not ideal or practical for some, but some language and updates explaining to download the Zoom app with the meeting ID to join has helped us.

Any update from Zoom on timeline would be great. We have 2000+ health care staff with lots of patient virtual visits.

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Hey everyone,

The best workaround is to use the Zoom Desktop / Mobile app.

Just include the Zoom meeting join url on your site rather than showing the websdk / iframe. Clicking on the join url will open the Zoom meeting in the Zoom app.

Thanks,
Tommy

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Sorry, but this is not workaround at all for us. We NEED web client. :frowning:

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I agree. I refuse to download the Desktop / Mobile app.

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This is not a workaround for us since we require use of the Web SDK.

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We are dealing with a public population so web client is essential.

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This is not a solution. We have tonnes of people depending on the web version. Do you have an ETA or any additional information about what is actually happening here?

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Agreed, it’s not remotely good enough to point to the desktop client. Apart from the well publicized security holes and privacy problems, in a corporate environment like ours users are not allowed to download and install software - not to mention the fact that even if we would want to do that, they’re all working from home!
To (a) break this platform so fundamentally, (b) pretend for hours on the status page nothing is wrong, © utterly fail to promptly fix it and (d) not even give any detail about when and how this will be remedied is contemptuous of the user base and, frankly, amateur hour.

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Hello. My neither zoom app works nor desktop ones. Always show 104103 error message even my internet works good

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We had teachers planning Zoom meetings all day today with students which ended up being a wasted day because they only have the join from browser option for the students. We have unhappy teachers because of this.

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whAT the heck, I had to make another account just to complain here?
More importantly, FIX YOUR SERVERS, the ability to join classes, work meetings, or any other social function should not be inhibited by the fact that your company wants people to download your sketchy application at all costs. You have the ability to give people entry into sessions through their browsers, make it possible to do so again.

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