This looks more like an RTMS enablement or installation state problem than a scope problem. Zoom’s RTMS flow starts only after RTMS is enabled in your account, and Zoom staff has also confirmed that RTMS is for user-level apps, with admins installing the app for users or the whole account and then selecting it under the account Zoom Apps setting for auto-start. If the app never appears in that account-level picker, the profile-level setting by itself usually won’t produce meeting.rtms_started or a working startRTMS.
You should verify the app is user-managed and actually installed for the affected user or account, then confirm it is selectable under “Auto-start apps that access shared realtime meeting content” at the account level.
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