Salesforce Click To Dial Not Working for single user

A single user is experiencing click to zoom being disabled in salesforce

All solutions discussed on this forum have not resolved the matter.
The user is properly permission.
Please advise

Thank you for using the Developer Forum, @jpereira! To help better understand the pain points you are facing, could you provide some more clarity on your current implementation approach? Also, are you seeing any logs when this behavior occurs? If you have additional information that you think will help us to assist you, feel free to reply here.

Any insight you can share will help us either recommend a solution or suggest another approach you can consider.

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