Hello,
I need help with the Salesforce integration. It has been installed and configured. I followed the instructions to a tea. It’s creating new leads when I did a test submission, but it’s not creating campaigns. What do I do? It seems like a spot in the instructions are missing. Please help!!
hello @Brittany1 ,
Looking at the salesforce app i saw a link for support. I dont have access to it, but as a saleforce user I assume you will. I expect this to be a dedicated path for you.
all the best
John
Hello @Brittany1
Thank you for bringing this up.
Can you confirm if this is regarding the ‘Zoom for Salesforce Lighting’ app listed on our Marketplace: App Marketplace
If so, I recommend checking out the resource article for this app: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0073423
You are also welcome to engage via the support chat button on the bottom right side of the article.
Let me know if this is what you are looking for!
Best,
The lead creation part is working, which means the integration is partially successful. If campaigns aren’t being created, double-check whether the form or integration is mapped to trigger campaign creation—this step is often skipped or buried in the documentation. Also, ensure your Salesforce user has permission to create campaigns. If everything looks correct, the issue might be with the automation logic (like a missing flow, trigger, or campaign association in the lead settings). Try reviewing that section or checking with the app’s support to confirm if an additional step is required.
Thank you! That makes sense.
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