Stuck in loop: "App is activated" but get "You must activate SDK" error when updating from JWT to OAuth

Meeting SDK
1

Hi, I am trying to update my Meeting SDK app to migrate from the legacy JWT method to OAuth, as required by the new “Update app” prompt.

I am stuck in a confusing “catch-22” loop:

  • My app dashboard (under “SDK Activation”) clearly states: “Your app is activated on the account.”
  • My app’s “Activation” page shows its Status as “Activated.”
  • However, when I click the “Update” link to migrate to OAuth, I receive an error message: “You must activate SDK before updating to use OAuth.”

The system is telling me my app is already activated, but it won’t let me update until I activate it.

I also notice that on the main “Activation” page, the Activation state column is blank (–), even though the Status column says “Activated.” I suspect this might be related to the issue.

How can I resolve this conflict? I need to update my app to OAuth but am completely blocked by this contradictory error.

AppActivated
AppActivated1990×1184 122 KB

ActivationStatus
ActivationStatus2103×968 158 KB

2

I mentioned the “Activation” page. I’m specifically referring to the “Personal app management > Created apps” page (https://marketplace.zoom.us/user/build). Apologies on any confusion there.

3

@chunsiong.zoom is there anyone in particular I should be asking this question to?

4

Hi @Bucoshi
This app type is not supported anymore so I am curious to look further into this.
I will send you a DM so you can share more details with me.
But you should be using a General Oauth app now