The API though called without daily limits still running into 403 MAX Retries issue

API and Webhooks
1

We are experiencing the 403 Max retires error if we are calling the ZRA API end points related to the Conversations Content Analysis. Conversations , Interactions, Informations API and missing out importing few conversations and Comments on daily basis.

We are running it for 1 day of data and limiting the number of requests per second to be 50 but still running into this issue even after multiple tries after certain number of calls each day. Say if we have already run for 15k calls per day its not working after that

Response Headers: {‘Date’: ‘Mon, 24 Feb 2025 07:21:11 GMT’, ‘Content-Type’: ‘application/json’, ‘Transfer-Encoding’: ‘chunked’, ‘Connection’: ‘keep-alive’, ‘expires’: ‘0’, ‘Cache-Control’: ‘no-cache, no-store, max-age=0, must-revalidate’, ‘x-xss-protection’: ‘0’, ‘pragma’: ‘no-cache’, ‘x-zm-trackingid’: ‘WEB_f59b1c2d746ee5e48bb4819d6ced3b55’, ‘x-frame-options’: ‘DENY’, ‘x-content-type-options’: ‘nosniff’, ‘zm-nws-cluster’: ‘aw1’, ‘zm-nws-region’: ‘va1’, ‘strict-transport-security’: ‘max-age=31536000; includeSubDomains’, ‘cf-cache-status’: ‘DYNAMIC’, ‘Set-Cookie’: ‘__cf_bm=mJYTsd8We6Gr5eRXz81H5w0Y.S_pCaM_rBbskzRlb9Q-1740381671-1.0.1.1-Xv6XtmM59T_bKEdfHjUQpeJ0TZhYKJGQcFSn2d5EwUIUClf_Ir4NoergslMsBBh6OmADqnZUM_i.vbMUBjUjDw; path=/; expires=Mon, 24-Feb-25 07:51:11 GMT; domain=.kiwisuccess.zoom.us; HttpOnly; Secure; SameSite=None, __cf_bm=CY412JG8OMCH_5nqGk5Ctm0Ci3I.ajFqYnbBrbMbsuE-1740381671-1.0.1.1-.Q3oiT8.i3LDfY4TnMShkkW.xLcUdgAVE4NGL7tgerN3y6P9aRL510UDZyty6eZM18gG8wHza2GzW9ppDkSKGw; path=/; expires=Mon, 24-Feb-25 07:51:11 GMT; domain=.zoom.us; HttpOnly; Secure; SameSite=None’, ‘alt-svc’: ‘h3=“:443”; ma=86400’, ‘Content-Encoding’: ‘gzip’, ‘vary’: ‘accept-encoding’, ‘Report-To’: ‘{“endpoints”:[{“url”:“https:\/\/a.nel.cloudflare.com\/report\/v4?s=cLwCYF9Op7dIHHXOQzUsRdc5pcvfv6chtJoAH4wxbmbr1P0Z60fWWn82mpjigxaH43pRDH84wSf9EqT31Z%2BPSZbllVjnY0%2BNjzgpgZ4rHRlep4pgI5fgha%2BuSJlc”}],“group”:“cf-nel”,“max_age”:604800}’, ‘NEL’: ‘{“success_fraction”:0.01,“report_to”:“cf-nel”,“max_age”:604800}’, ‘Server’: ‘cloudflare’, ‘CF-RAY’: ‘916db2888b8df28b-IAD’}

2

Hi @Vamsikrishna 403 error is typically forbidden error meaning no permission. Can you clarify if you’re able to query the endpoint at all but it’s failing at a certain point?

4

HI,

I am able to query the data but at sometime or during the half way execution in some cases starting itself we are getting this error.

5

Okay @Vamsikrishna so you’re getting the expected response at some point and then eventually get this error? Can you look at the response header of the last successful call and see if you see any rate limit values in the header?

6

Hi Gianni, The response header doent give me any rate limit error. All the APIS i am calling medium rate limit and is 60 requests per second. I have already copied the response header which dont have any details
Response Headers: {‘Date’: ‘Mon, 24 Feb 2025 07:21:11 GMT’, ‘Content-Type’: ‘application/json’, ‘Transfer-Encoding’: ‘chunked’, ‘Connection’: ‘keep-alive’, ‘expires’: ‘0’, ‘Cache-Control’: ‘no-cache, no-store, max-age=0, must-revalidate’, ‘x-xss-protection’: ‘0’, ‘pragma’: ‘no-cache’, ‘x-zm-trackingid’: ‘WEB_f59b1c2d746ee5e48bb4819d6ced3b55’, ‘x-frame-options’: ‘DENY’, ‘x-content-type-options’: ‘nosniff’, ‘zm-nws-cluster’: ‘aw1’, ‘zm-nws-region’: ‘va1’, ‘strict-transport-security’: ‘max-age=31536000; includeSubDomains’, ‘cf-cache-status’: ‘DYNAMIC’, ‘Set-Cookie’: ‘__cf_bm=mJYTsd8We6Gr5eRXz81H5w0Y.S_pCaM_rBbskzRlb9Q-1740381671-1.0.1.1-Xv6XtmM59T_bKEdfHjUQpeJ0TZhYKJGQcFSn2d5EwUIUClf_Ir4NoergslMsBBh6OmADqnZUM_i.vbMUBjUjDw; path=/; expires=Mon, 24-Feb-25 07:51:11 GMT; domain=.kiwisuccess.zoom.us; HttpOnly; Secure; SameSite=None, __cf_bm=CY412JG8OMCH_5nqGk5Ctm0Ci3I.ajFqYnbBrbMbsuE-1740381671-1.0.1.1-.Q3oiT8.i3LDfY4TnMShkkW.xLcUdgAVE4NGL7tgerN3y6P9aRL510UDZyty6eZM18gG8wHza2GzW9ppDkSKGw; path=/; expires=Mon, 24-Feb-25 07:51:11 GMT; domain=.zoom.us; HttpOnly; Secure; SameSite=None’, ‘alt-svc’: ‘h3=“:443”; ma=86400’, ‘Content-Encoding’: ‘gzip’, ‘vary’: ‘accept-encoding’, ‘Report-To’: ‘{“endpoints”:[{“url”:“https://a.nel.cloudflare.com/report/v4?s=cLwCYF9Op7dIHHXOQzUsRdc5pcvfv6chtJoAH4wxbmbr1P0Z60fWWn82mpjigxaH43pRDH84wSf9EqT31Z%2BPSZbllVjnY0%2BNjzgpgZ4rHRlep4pgI5fgha%2BuSJlc”}],“group”:“cf-nel”,“max_age”:604800}’, ‘NEL’: ‘{“success_fraction”:0.01,“report_to”:“cf-nel”,“max_age”:604800}’, ‘Server’: ‘cloudflare’, ‘CF-RAY’: ‘916db2888b8df28b-IAD’}

7

Okay thank you @Vamsikrishna. Sorry I missed your response because I was not tagged. Let me do a bit more research.

8

@gianni.zoom Any update on this issue?

9

Hi @cofry no we did not close this out. Are you experiencing the same as @Vamsikrishna ? Can you share the specific endpoint links? Some were deprecated and replaced.

What I’ve observed from a similar issue is some users running into rate limit-type errors when there is a discrepancy between the OpenAPI rate limits label and account type mapping.

The ZRA documentation is missing the account prerequisite info for account type needed. Only saw that some stated this endpoint is available for paid account.

Could you clarify your license type, share zm-tracking-id from response header and full error?