Try integrate web sdk

[rendyerasoft (rendy)]

i dont know why failed when join meeting,
i already set the key and secret key the app work but failed join the meeting

pls help

[chetan]

I am also having same issue joining as host and non-host from Mac’s Chrome through Web SDK. Works fine with Windows and other Macs. I am using version 1.7.2

Details -

MacBook Pro (Retina, 13-inch, Early 2015)
10.14.6
Google Chrome is up to date
Version 80.0.3987.132 (Official Build) (64-bit)

[tommy (Tommy Gaessler)]

Hey @chetan, @rendyerasoft,

Please share your meeting ID, and code snippet for joining the Web SDK to developersupport@zoom.us.

Also, make sure you are using JWT App Credentials.

Thanks,
Tommy

[chetan]

The following code works with all computers I have tested so far except
MacBook Pro (Retina, 13-inch, Early 2015)
10.14.6
Google Chrome is up to date
Version 80.0.3987.132 (Official Build) (64-bit)

(function(){

    ZoomMtg.preLoadWasm();

    ZoomMtg.prepareJssdk();
    const API_KEY = 'HIDDEN';
    const API_SECRET = 'HIDDEN';
    $('#zmmtg-root').hide();


    document.getElementById('join_meeting').addEventListener('click', function(e){
        e.preventDefault();
        $('#welcome_message').hide();
        $('#zmmtg-root').show();

        var meetConfig = {
            apiKey: API_KEY,
            apiSecret: API_SECRET,
            meetingNumber: "",
            userName: "Participant",
            passWord: "",
            leaveUrl: "mockurl",
            role: 0
        };


        var signature = ZoomMtg.generateSignature({
            meetingNumber: meetConfig.meetingNumber,
            apiKey: meetConfig.apiKey,
            apiSecret: meetConfig.apiSecret,
            role: meetConfig.role,
            success: function(res){
                console.log(res.result);
            }
        });

        ZoomMtg.init({
            leaveUrl: 'mockurl',
            isSupportAV: true,
            audioPanelAlwaysOpen: false,
            screenShare: false,
            showMeetingHeader: true,
            disableInvite: true,
            success: function () {

                ZoomMtg.join(
                    {
                        meetingNumber: meetConfig.meetingNumber,
                        userName: meetConfig.userName,
                        signature: signature,
                        apiKey: meetConfig.apiKey,
                        userEmail: 'test@test.com',
                        passWord: meetConfig.passWord,
                        success: function(res){
                            $('#welcome_message').hide();
                            $('#wc-footer').hide();
                            $('#zmmtg-root').show();
                            setTimeout(function() {
                                // ZoomMtg.record({
                                //     record: true
                                // });
                            }, 5000);
                            console.log('join meeting success');
                        },
                        error: function(res) {
                            console.log(res);
                        }
                    }
                );
            },
            error: function(res) {
                console.log(res);
            }
        });

    });

})();

[tommy (Tommy Gaessler)]

Hey @chetan,

It should work on MacBook Pro (Retina, 13-inch, Early 2015).

Are you seeing any errors in the browser console? What specifically is the issue?

Thanks,
Tommy

[chetan]

Hi Tommy,

This is console log from the Mac. Also, adding network activity.

Thank you,
Chetan

[tommy (Tommy Gaessler)]

Hey @chetan,

I believe this is an issue with your signature, or the Macs time settings. Can you please send me your signature to developersupport@zoom.us so I can debug?

Thanks,
Tommy

[chetan]

Hi Tommy,

The Macs time settings is right. Following is the signature -

Thank you,
Chetan

[michael_p.zoom (Michael P.)]

Hi @chetan/@rendyerasoft,

Just tested the code you sent, it worked for me when I input my own meeting ID.
I tried to input an incorrect meeting ID or a non existing one and got the same error.
Can you try a different meeting ID that you’ve had used before within your account and see if that works?

Thanks
Michael

[chetan]

Hi Michael, the same meeting ID worked with several other machines. Also, I tried with different meeting IDs, and still, it is giving the same error. If you look at network activity, it does not make any HTTP call before giving that error.

[michael_p.zoom (Michael P.)]

Hi @chetan,

Looks like there might be a network issue that is causing some files to not load on that particular machine. I noticed that within your console that you have a couple of Violation messages as well.
We’ll continue to test to see if we can reproduce this error and follow up with you shortly.