Unable to install this app because it needs pre-approval by your account admin

Description
Our App users using Zoom integration getting this and we need to redirect them to our help to ask them to give access to Delenta

Error
"Unable to install this app because it needs pre-approval by your account admin. Please contact your account admin for more details."

Which App?
Delenta

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Users try to integrate Delenta with Zoom
  2. and they get the above error when they go to pre-approve Delenta

Screenshots (If applicable)
This is the help article we created to support our users:
https://delenta.customerly.help/delenta-integrations/zoomapproval

Additional context
This never happened before and we see some of them struggle to use the platform due to this reason.

We have created a simple article to help our new users but it would be best if this can be addressed or help to address asap.
https://delenta.customerly.help/delenta-integrations/zoomapproval

Thank you!

1 Like

hi - did you get any update on this? We’re having the same issue

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