Unauthorized error when trying to Zoom Contact Center using API

Contact Center
1

Hello

When trying to call List voice call logs using the Contact Center API using the Zoom_Admin@kalmate.net account, the error “http_status” : “UNAUTHORIZED” occurs.

How can I solve this issue?

Best Regards
sskim

2

Hi @gw.ipt_sskim
Thanks for reaching out to us and welcome to the Zoom Developer Forum!
Can you please confirm that the user that is trying to make those API calls have the right permissions

3

Hello

Where can I check a right permissions?

What permissions should be assigned to use the Zoom API properly? If possible, please provide me with a screenshot as well.

Thanks
sskim

4

Hello

This issue was resolved after adding a user account in Contact Center Management to use the Contact Center API.

Thanks
sskim

1 Like
5

Happy to hear that! Thanks for sharing your findings with the community