Understanding when and why User Names vs. Registrant Names appear

Hey @aj.feather,

Good questions. Happy to help clarify.

I set up several meetings where I gave the participants names “Caller1, Caller2, etc…” When users join with the link, the name I give them displays in the participant list, regardless of whether they are logged into their Zoom account or not.

To clarify, are you registering these users and that’s how you’re setting their names? Or are you referring to a different action? If you register your users and they join using their unique join_url, the names designated in their registration should be reflected when they join.

However, when the user is logged into their account AND they manually enter the Meeting ID into the app, their username shows up instead of the name I gave them.

If a user is logged into their Zoom account and does not use their unique join_url, their display name will default to that which is associated to their account by default.

Is there any way I can lock the participants to the registrant name I assign them?

If a user joins a meeting logged in with their default Zoom profile (not using join_url), or as a guest (not logged in at all), you won’t be able to designate their display name upon joining. You can, however, update this once they join via the Client settings.

Let me know if this helps to clarify,
Will