We are receiving an error when attempting to access this API: Endpoint: https://api.zoom.us/v2/contact_center/analytics/historical/details/metrics?channel_types=voice&page_size=100&from=2026-02-03T08:38:24Z&to=2026-02-03T12:38:24Z We receive the follow

API and Webhooks Contact Center
1

I am working with SuccessKPI on custom reporting and all of a sudden, they are getting the following error. we are receiving an error when attempting to access this API:

We receive the following error code when trying to access contact center analytics/historical details metrics

{{

{ “status”: false, “errorCode”: “401” }

}}

Error code 401 indicates an Unauthorized request due to invalid or missing credentials.

We receive the following error code

{{

{ “status”: false, “errorCode”: “401” }

}}

Error code 401 indicates an Unauthorized request due to invalid or missing credentials.

I am not sure how to look at what the missing or invalid credentials might be and I haven’t made any recent changes that I know of that would have disrupted their access.

2

Hi @CarlaGinart
Thanks for reaching out to us!
can you please share with me how are you generating the access token you are using to call this endpoint?
Can you also make sure that the app you are using has all the required scopes to access analyitics endpoints?