Hi, We reported a month ago that the Zoom Web SDK is not working (the audio) on Chrome browser with a user agent version over 100 via the Support center. Even if we reported details about the issue, video & audio recording demonstrating the issue, step by step procedure to reproduce the issue on y…

@nvivot , @lfrancia , and @giancarlo1 , Web SDK 2.3.0 has been released: [image] GitHub - zoom/meetingsdk-web-sample: Zoom Meeting SDK web sample Zoom Meeting SDK web sample Change Log Post: [image] Support Support plans that provide priorit…

We have been able to identify the potential cause of the issue (at least which part is broken) by running a Web SDK app with different settings. Global conditions for the test cases below: Having at least one participant using any Chrome browser stable release (no matter the OS) with the chrome f…

And again: [image] Since: the chrome flag only enforce the version to 100 on the user agent string your web SDK as well as your backend services are clearly doing things around this user agent string to determine which audio & video technology / buffers / etc to use for the data encoding & stre…

Hi, We are not getting any response on our ticket from your customer support team so, I have decided to follow it up here. We have already given all the information you need to replicate this issue. Could you please give us an update? Chrome v.100 release is next month already and I really hope you…

Hi, Anyone from Zoom can reply to our inquiries regarding this issue either here on devforum or on the support ticket? We have provided you with all the test conditions needed to replicate the issue. We used those same test conditions on multiple devices and tested them by different users and we a…

Here is another series of tests / analysis to show that the Zoom Web SDK is not compatible with a 3 digits major version of browsers (Chrome in this case since it’s the first reaching 3 digits in a few days) You’ll find the same analysis as a document on the ticket mentioned earlier in this thread.…

Here is the reply from Chrome team about this issue [image] @MaxM @donte.zoom Is it possible to have a serious look at it ?

@nvivot , Thank you for posting! I will bring this up to our SDK Team and follow up here. More Soon, Donte

Hi @donte.zoom , Thank you so much! By the way, here is our existing zoom support ticket for this issue. Zoom Support Thanks, Lara

@donte.zoom Thank you. By the way, the potential issue in your source code is here, on the js_media_min.js, the getBrowserVersion function is returning the two first digits only and therefore in the case of a version 100+ would return 10… [image] So i would say, if you do something specific bas…

Just in case you still think this problem is not on Zoom, please check this code, changing the behavior of the audio based on Chrome version over 74, which obviously is not going to work with the bugged detection function shown above… [failcode_1] [failcode_2] [image] This seems to alters the s…

Web SDK - Audio not working with Chrome 100+ - Status?

Meeting SDK Web

donte.zoom (Donte) March 18, 2022, 1:10pm 31

@giancarlo1,

Topic		Replies	Views
Meeting bad audio and bad video Web	63	25393	March 8, 2021
Your browser doesn't support using computer's Audio device, please upgrade your browser to the latest version Web dc	48	30801	August 23, 2021
Bad Audio Quality Web	36	8560	November 30, 2020
Zoom Web SDK needs BIG improvements Web	17	2470	July 20, 2020
'Join Audio by Computer' disabled on joining a meeting or switching to/from a breakout room Web	18	3385	June 7, 2023

Web SDK - Audio not working with Chrome 100+ - Status?

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