@MaxM
Thank you for your answer.
No offense here and no personal attack here, but from the support ticket mentioned above, could you also please advice the Zoom management that we can’t continue to have such a bad support from Zoom.
We spent two month so that finally this matter can come to the ear of some (real) technical staff at Zoom.
Two month ! Do you think our job consist in loosing our time with random 1st support people that don’t understand what we talk about and loose precious time for us ?
Do we have to compute the number of man hour we spent on this and send you the billing so that you realize the impact of such a bad support quality ? I understand your management want to quickly close tickets cause you probably receive tons, or distribute tickets randomly instead of creating dedicated support staff per client cause it’s easier to manage, especially with a big turn over, but hey, we pay what i consider a very expensive price for Zoom services (when we realize how long the services are degraded, almost considered as “down” 50% of the time due to poor quality over the last two years in the APAC region) and this should include some decent support.
Anyway, as always, thank you for finally taking over that issue, hope your team will find something, no matter if this is something to fix on our (web sdk client) side or on your.