Web SDK "joining fail"

Thanks @singhnikesh459,

We will be with you shortly.

-Tommy

any updates?
I’ve read the whole thread and using JWT key.
still getting same error (also tried all roles)

Thanks
Dekel

Hey @dekel.yaacov, you are using a real Zoom meeting id right?

Thanks,
Tommy

I’ve read the whole thread. Using the correct zoom id, jwt stuff(hardcoded) and its still not working.
Gives the error: ‘joining failed’

1 Like

Hey @dj.srivastava23,

Can you please share steps to reproduce the issue, your code, and the signature you are generating so I can debug?

Thanks,
Tommy

Hi,

I’ve also read the whole thread and am experiencing the ‘Joining failed’ error code: 1 issue.

I was able to successfully initialize the Zoom meeting around the time 1.7.5 was released. Today neither 1.7.5 nor 1.7.6 works for me.

I get the signature and then initialize the Zoom WebSDK, then I try to join using the below code:

ZoomMtg.join({
      userEmail: 'user@xxx.com',
      meetingNumber: meetingJoinData.meetingNumber,
      userName: meetingJoinData.userName,
      signature: meetingJoinData.signature,
      passWord: meetingJoinData.passWord || '',
      apiKey: ZoomService.API_KEY,
      success: resolve,
      error: reject
    })

Hey @bruno,

Can you private message me the signature so I can debug?

Thanks,
Tommy

Hi,

Today it started working properly without any changes on our side, so it appears that this issue got solved.

Thanks!

Hi All,

We are implementing a fix for this bug, your issues should be resolved by tomorrow morning.

Hi All,

If you’re experiencing request timeout issues and have a Basic/Free account, the workaround would be to upgrade your account to a Pro account to resolve the issue.

Let us know if this works for you.

Thanks

Hi Guys. Just to let you know…

I was having these Joining Fail issues, and it was just because I was generating the signature incorrectly.
Being more specific, I was passing the “role” as a “0” (string) and not 0 (number).

I hope it helps someone!
Cheers

1 Like

Hey @gabrielsmelo.dev,

Thanks for sharing your solution! :slight_smile:

Have a great day!

-Tommy

@tommy please reply to this topic

Hey @asantech555,

Please do not double post. We will get to your issue as soon as we can.

Thanks,
Tommy

@tommy
Getting joining fails by timeout error.

I am using 1.7.8 zoom web SDK and using CDN web SDK.

Please help. It’s affecting our customer.

Attached screenshot.

Hey @rahul4,

Please do not double post. I have replied to you here:

Thanks,
Tommy

Hi @tommy,

We are also facing the same issue. We were able to join the meeting as host (role=1). But when we try to join the same session with attendee (role=0), we are facing the issue. We have verified the suggestions given in this thread (no whitespaces allowed in the username, role should be integer 0 while generating signature).

Meeting ID: 95249306863

Screenshot 2020-06-23 at 2.26.19 PM

Thanks,
Vikas

Hey @vikas.pulluri,

Make sure your meeting does not require registration. Currently registration is not supported on the Web SDK.

Thanks,
Tommy

1 Like

Hi,

I am using the JWT app API key and secret in my index.js file and also using the meeting ID of a started meeting, still on joining the meeting with the sample web sdk app, getting “Fail to join the meeting.” message. Can someone guide as to what I am missing?

Hey @shubhendru.raj,

Can you please create a new topic and fill out the post template so we can have enough information to debug?

Thanks,
Tommy