Web SDK "joining fail"

Meeting SDK Web
41

Thanks for your information. Hope the zoom web back soon.

42

Happy to help, stay updated here:

Thanks,
Tommy

43

z00missue
z00missue1464×1752 226 KB

@tommy: can you help me over this, i am using real meeting id also.

1 Like
44

Hi @singhnikesh459,

Could you DM me your Account Number, Meeting ID, API Key/Secret?

Thanks

45

Hi

Michael_Purnell i am using jwt encryption please find other details except accountid below:

Api Key:

Api Secret :

Meeting ID :

4536120945

If you need any thing else kindly ask and help, i don’t know where to find account number because i am using jwt authentication.

Thanks,

Nikesh Sharma

46

@singhnikesh459,

Since this involves sensitive information, can you email us at developersupport@zoom.us?

47

Hi @michael_p.zoom,

i have emailed all asked details on developersupport@zoom.us,
please find details and help us to integrate.
mail sub: Connection Time Out On Meeting Join Issue BY singhnikesh459

48

Thanks @singhnikesh459,

We will be with you shortly.

-Tommy

49

any updates?
I’ve read the whole thread and using JWT key.
still getting same error (also tried all roles)

Thanks
Dekel

50

Hey @dekel.yaacov, you are using a real Zoom meeting id right?

Thanks,
Tommy

51

I’ve read the whole thread. Using the correct zoom id, jwt stuff(hardcoded) and its still not working.
Gives the error: ‘joining failed’

1 Like
52

Hey @dj.srivastava23,

Can you please share steps to reproduce the issue, your code, and the signature you are generating to developersupport@zoom.us so I can debug?

Thanks,
Tommy

53

Hi,

I’ve also read the whole thread and am experiencing the ‘Joining failed’ error code: 1 issue.

I was able to successfully initialize the Zoom meeting around the time 1.7.5 was released. Today neither 1.7.5 nor 1.7.6 works for me.

I get the signature and then initialize the Zoom WebSDK, then I try to join using the below code:

ZoomMtg.join({
      userEmail: 'user@xxx.com',
      meetingNumber: meetingJoinData.meetingNumber,
      userName: meetingJoinData.userName,
      signature: meetingJoinData.signature,
      passWord: meetingJoinData.passWord || '',
      apiKey: ZoomService.API_KEY,
      success: resolve,
      error: reject
    })
54

Hey @bruno,

Can you private message me the signature so I can debug?

Thanks,
Tommy

55

Hi,

Today it started working properly without any changes on our side, so it appears that this issue got solved.

Thanks!

57

Hi All,

We are implementing a fix for this bug, your issues should be resolved by tomorrow morning.

60

Hi All,

If you’re experiencing request timeout issues and have a Basic/Free account, the workaround would be to upgrade your account to a Pro account to resolve the issue.

Let us know if this works for you.

Thanks

61

Hi Guys. Just to let you know…

I was having these Joining Fail issues, and it was just because I was generating the signature incorrectly.
Being more specific, I was passing the “role” as a “0” (string) and not 0 (number).

I hope it helps someone!
Cheers

1 Like
62

Hey @gabrielsmelo.dev,

Thanks for sharing your solution! :slight_smile:

Have a great day!

-Tommy

63

@tommy please reply to this topic