Description When joining a webinar, sometimes the QA & Raise hand buttons are disabled and cannot be clicked. Also, the attendee name doesn’t appear on the participants’ list but it’s counted. No errors are displayed in the browser console Error Buttons disabled, attendees do not appear in webin…

It’s been fixed. Thanks! https://marketplace.zoom.us/docs/changelog#publications/web-meeting-sdk-v1-9-8

Webinar issue that happens randomly, buttons disabled and users do not appear in participants list

giancarlo1 (Giancarlo) July 28, 2021, 4:55pm 3

When the error happens the console shows: XMPP Disconnected!, true

When someone joins successfully shows: POOL: memberChange,true

Hope this can help to find the root of the problem.

Webinar Attendee not Appearing in Attendees List when joining via WebSDK

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