Description
When joining a webinar, sometimes the QA & Raise hand buttons are disabled and cannot be clicked. Also, the attendee name doesn’t appear on the participants’ list but it’s counted.
No errors are displayed in the browser console
Error
Buttons disabled, attendees do not appear in webinar’s list Which Web Client SDK version?
1.9.6 & 1.9.7
To Reproduce(If applicable)
Steps to reproduce the behavior:
Join a Webinar
Refresh or Leave multiple times
Screenshots
Loom video with the random behaviour. You can see that the attendee will briefly appear the participant’s list then disappear.
Same problem, version 1.9.5 and 1.9.7
What I noticed was that if you have any problems with the audio when entering the webinar, the desktop zoom counts the participant but he doesn’t appear in the participant list
It happens in older versions 1.8.6 1.9.0 etc, it also happens using the Zoom sample react app.
We found it only happens with webinars from our production license, if we use our dev/staging licenses we don’t see this error, so it may be some missing setting/configuration. We already updated settings to match both but it’s still happening.
Waiting for some official response from Zoom. This issue is quite critical to us as we use these functions extensively in our ISV program.
As I said before it only happens with webinars we have on production. Since video, audio, shared screen still works it’s likely those WebSockets are still running. So the issue it’s related to the messaging(XMPP) as you can see in previous images.
The chat still works so either QA/Polls/ Raise hand makes the XMPP server/socket to be disconnected. Again, happens randomly, sometimes there are no issues:neutral_face:
I am also having this issue with our integration. Sometimes it works but most times it doesn’t. I don’t have any additional information to share except that I tried putting timeouts before calling ZoomMtg.init and ZoomMtg.join just in case things were not loading in time. That did not help though.
Just reporting that we have this same issue. It was working great on July 19-20 on a big event. Then this week we had a 4 days event using the Webinar SDK for 850 participants and over 75% of the participants were not being listed. We had to quickly turn around and use a large meeting, which isn’t great in our business.
Thank you for sharing how this is impacting you. We were able to prioritize this issue and are working to resolve it as soon as possible.
In the meantime, please see our changelog in order to stay up-to-date with the latest features and fixes. You can also subscribe to the latest news at developers.zoom.us.
With the latest updates of the Video SDK Web v1.1.4, it appears to have fixed the issue. I have reconnected to the meeting many times and not experienced the issue once. Normally I would experience it 9 out of 10 times.