Webinar.participant_joined event not triggered when host or panel joined

API and Webhooks
1

Description
webinar.participant_joined event not triggered when host or panel joined

Error
NA

Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT

Which Endpoint/s?
Knowing the API endpoint/s can help us to identify your issue faster. Please link the ones you need help/have a question with.

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Request URL / Headers (without credentials) / Body
  2. See error

Screenshots (If applicable)
If applicable, add screenshots to help explain your problem.

Additional context
Add any other context about the problem here.

2

Hey @srini.adepu,

Does the webinar.participant_joined work for you when a participant joins?

Thanks,
Tommy

3

Yes. It is working when participant joined

4

Hey @srini.adepu,

Can you share your code, and more details about your app. Is this a Webhook only app, OAuth app, Chatbot app, or JWT app?

Please also share the webinar number this is happening to.

Thanks,
Tommy

5

Event is not sent but you can retreive information in event meeting.participant_joined, the type value is 5 like for a webinar.participant_joined in documentation. My app receive this meeting event but I never registered for it only for webinar.participant_joined.

Documentation seems to be outdated or this is a bug.

Today in my log :

{
    "event": "webinar.registration_created",
    "payload": {
        "account_id": "w1DivcggR0OTAAAAAAAAAA",
        "object": {
            "uuid": "...",
            "id": ***********,
            [...]
            "type": 5,
            "start_time": "2020-04-28T10:30:00Z",
            "duration": 60,
            "timezone": "Europe/Paris",
            "registrant": {
                "id": "28otnq5VT3e5x0xLSWko3g",
                [...]
                "status": "approved",
                "join_url": "https://..."
            }
        }
    }
}

And when webinar start :

{
    "payload": {
        "account_id": "w1DivcggR0OTAAAAAAAAAA",
        "object": {
            "uuid": "...",
            "participant": {
                [...]
                "id": "28otnq5VT3e5x0xLSWko3g",
                "join_time": "2020-04-28T10:27:11Z"
            },
            "id": "***********",
            "type": 5,
            "topic": "",
            "host_id": "...",
            "duration": 60,
            "start_time": "2020-04-28T10:26:49Z",
            "timezone": "Europe/Paris"
        }
    },
    "event": "meeting.participant_joined"
}

*This post has been edited to remove any meeting / webinar IDs

6

Hey @SiM07,

Are you still seeing this issue?

Related post:

Thanks,
Tommy

8

It’s not ok. I continue to receive meeting.participant_joined

Full event (type = 5 => webinar) :

Capture d’écran 2020-05-05 à 15.30.14
Capture d’écran 2020-05-05 à 15.30.141058×836 99.2 KB

9

I am also facing the same issue

Thanks!

10

Hi,

the behavior that I reported still exists even though I have adapted my application and it is no longer a problem for me.

As you can see in the example (a few minutes ago) in one place there is “webinar.participant_left” in the other “meeting.participant_left”. The event was a webinar.

{
applicationId: “xig–KJDRdqPCIjL-cOMUQ”,
monitorTime: 1588781805279,
traceId: “Webhook_bbbcd79cb84941a2a1aa1795e593a329”,
accountId: “5xheyz–RVS9tCjFTFX3ow”,
event: “webinar.participant_left”, // <--------- CORRECT
status: “200”,
userId: “9TWiyYXRT1y6XvyTTcYQfg”,
url: “https://www.quickmcm.online/VCSPI/getzoomevent.aspx”,
subscriptionId: “FFx_xtGaSHG1w0sfle0jgw”,
requestHeaders: “N/A”,
requestBody: {
payload: {
account_id: “5xheyz–RVS9tCjFTFX3ow”,
object: {
uuid: “W6sy1kTFRoyrFHXo2csv1A==”,
participant: {
leave_time: “2020-05-06T16:00:03Z”,
user_id: “167773184”,
user_name: “MARINA GIUSEPPINA MARCHISIO”,
id: “fotu92fAQVSN7SpaHCZxIA”
},
id: “***********”,
type: 5,
topic: “Aula virtuale - ASPP Presentazione”,
host_id: “9TWiyYXRT1y6XvyTTcYQfg”,
duration: 240,
start_time: “2020-05-06T11:28:27Z”,
timezone: “Europe/Rome”
}
},
event: “meeting.participant_left” // <----------- NOT CORRECT
},
responseHeaders: {
Server: “Microsoft-IIS/8.5”,
Content-Length: “2”,
Date: “Wed, 06 May 2020 16:16:45 GMT”,
Content-Type: “text/html; charset=utf-8”
},
runTime: “489”,
ttl: 1591373806,
requestParameters: undefined,
responseData: undefined
}

*This post has been edited to remove any meeting / webinar IDs

13

Hey @mustentdev, @srini.adepu, @SiM07,

We are looking into the issue and will get back to you. (ZOOM-160333)

Thanks,
Tommy

14

Hey @mustentdev, @srini.adepu, @SiM07,

This will be fixed in a release currently slated for this weekend.

Thanks,
Tommy