Webinar.participant_joined event not triggered when host or panel joined

Description
webinar.participant_joined event not triggered when host or panel joined

Error
NA

Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT

Which Endpoint/s?
Knowing the API endpoint/s can help us to identify your issue faster. Please link the ones you need help/have a question with.

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Request URL / Headers (without credentials) / Body
  2. See error

Screenshots (If applicable)
If applicable, add screenshots to help explain your problem.

Additional context
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Hey @srini.adepu,

Does the webinar.participant_joined work for you when a participant joins?

Thanks,
Tommy

Yes. It is working when participant joined

Hey @srini.adepu,

Can you share your code, and more details about your app. Is this a Webhook only app, OAuth app, Chatbot app, or JWT app?

Please also share the webinar number this is happening to.

Thanks,
Tommy

Event is not sent but you can retreive information in event meeting.participant_joined, the type value is 5 like for a webinar.participant_joined in documentation. My app receive this meeting event but I never registered for it only for webinar.participant_joined.

Documentation seems to be outdated or this is a bug.

Today in my log :

{
    "event": "webinar.registration_created",
    "payload": {
        "account_id": "w1DivcggR0OTAAAAAAAAAA",
        "object": {
            "uuid": "...",
            "id": 87530000000,
            [...]
            "type": 5,
            "start_time": "2020-04-28T10:30:00Z",
            "duration": 60,
            "timezone": "Europe/Paris",
            "registrant": {
                "id": "28otnq5VT3e5x0xLSWko3g",
                [...]
                "status": "approved",
                "join_url": "https://..."
            }
        }
    }
}

And when webinar start :

{
    "payload": {
        "account_id": "w1DivcggR0OTAAAAAAAAAA",
        "object": {
            "uuid": "...",
            "participant": {
                [...]
                "id": "28otnq5VT3e5x0xLSWko3g",
                "join_time": "2020-04-28T10:27:11Z"
            },
            "id": "87530000000",
            "type": 5,
            "topic": "",
            "host_id": "...",
            "duration": 60,
            "start_time": "2020-04-28T10:26:49Z",
            "timezone": "Europe/Paris"
        }
    },
    "event": "meeting.participant_joined"
}

Hey @SiM07,

Are you still seeing this issue?

Related post:

Thanks,
Tommy

It’s not ok. I continue to receive meeting.participant_joined

Full event (type = 5 => webinar) :

I am also facing the same issue

Thanks!

Hi,

the behavior that I reported still exists even though I have adapted my application and it is no longer a problem for me.

As you can see in the example (a few minutes ago) in one place there is “webinar.participant_left” in the other “meeting.participant_left”. The event was a webinar.

{
applicationId: “xig–KJDRdqPCIjL-cOMUQ”,
monitorTime: 1588781805279,
traceId: “Webhook_bbbcd79cb84941a2a1aa1795e593a329”,
accountId: “5xheyz–RVS9tCjFTFX3ow”,
event: “webinar.participant_left”, // <--------- CORRECT
status: “200”,
userId: “9TWiyYXRT1y6XvyTTcYQfg”,
url: “https://www.quickmcm.online/VCSPI/getzoomevent.aspx”,
subscriptionId: “FFx_xtGaSHG1w0sfle0jgw”,
requestHeaders: “N/A”,
requestBody: {
payload: {
account_id: “5xheyz–RVS9tCjFTFX3ow”,
object: {
uuid: “W6sy1kTFRoyrFHXo2csv1A==”,
participant: {
leave_time: “2020-05-06T16:00:03Z”,
user_id: “167773184”,
user_name: “MARINA GIUSEPPINA MARCHISIO”,
id: “fotu92fAQVSN7SpaHCZxIA”
},
id: “89770405913”,
type: 5,
topic: “Aula virtuale - ASPP Presentazione”,
host_id: “9TWiyYXRT1y6XvyTTcYQfg”,
duration: 240,
start_time: “2020-05-06T11:28:27Z”,
timezone: “Europe/Rome”
}
},
event: “meeting.participant_left” // <----------- NOT CORRECT
},
responseHeaders: {
Server: “Microsoft-IIS/8.5”,
Content-Length: “2”,
Date: “Wed, 06 May 2020 16:16:45 GMT”,
Content-Type: “text/html; charset=utf-8”
},
runTime: “489”,
ttl: 1591373806,
requestParameters: undefined,
responseData: undefined
}

Hey @mustentdev, @srini.adepu, @SiM07,

We are looking into the issue and will get back to you. (ZOOM-160333)

Thanks,
Tommy

Hey @mustentdev, @srini.adepu, @SiM07,

This will be fixed in a release currently slated for this weekend.

Thanks,
Tommy