I have a question about the behavior when the “Record gallery view with shared screen” option in the “Cloud recording setting” under “Account Settings” is enabled.
In this case, it is expected that the videos “shared_screen_with_speaker_view” and “shared_screen_with_gallery_view” will be created.
But, there are instances where only the “shared_screen_with_speaker_view” is created. Is this behavior considered normal?
Hi @masato.yamauchi
Thanks for reaching out to us!
Could you confirm if there are instances where both speaker and gallery view are recorded and instances where there’s only speaker view?
Basically, both are recorded, but there were instances where only shared_screen_with_speaker_view was recorded.
Sorry for the late reply here!
Is this a recurrent issue?
It occurred at another time as well, but it’s not frequent.
I have concluded that this phenomenon likely occurs when only one person has their camera enabled. For example, when there is only one participant in the session, or when only one person has their camera enabled.