Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again

Meeting SDK Web
42

1.7.4 seems to be working now.

43

Hi everyone,

The WebSDK is now operational, we’ve released Web SDK version 1.7.4. Please see the thread below.

Thanks
#codeHappy

44

CDN for 1.7.4 is still returning 403 error for https://zoom.us/api/v1/wc/info?callback=localJsonpCallback in Join method call

45

Yep not working, tried everything possible

46

@gggirj @kumar,

Can you double check the meeting ID to make sure it exist? ie. able to retrieve the meeting ID via API or try to join using the meeting ID outside of the WebSDK such as https://zoom.us/j/{meeting-id}/join

Also, if the problem still persist, can you DM me your index.js file, meeting ID, and 403 error in the console log?

47

It’s not working on 1.7.4 see below

Meeting id 326542161
{method: “join”, status: false, result: null, errorMessage: “The service is temporarily”, errorCode: 403}

48

updated to 1.7.4 but still not working.
join returns no error but also no success
having a black screen.

49

@mehmet.hayti What is the meeting ID that you’re using? What error do you see in the console?

50

solved the problem. Did write password instead of passWord.
But now I’m getting the

Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again.

error.
Error:
{method: “join”, status: false, result: null, errorMessage: undefined, errorCode: 1}

Using 1.7.4.
meeting ID is 7347076950

51

I have the same issue. Sample code not working on my local. Returns an error when i try to join on a meeting/webinar with message:

Joining meeting timeout.

Console returns this:

{method: “join”, status: false, result: null, errorMessage: undefined, errorCode: 1}

the same with version 1.7.3

52

Hi @abad,

What meeting ID were you using? Please make sure that if there is no password or email that it’s left blank within the meeting config file.

53

We have the same error:
errorCode: 403
errorMessage: “The service is temporarily”
method: “join”
result: null
status: false

54

Same thing on our end, the error “The service is temporarily”

55

I have no password on meeting config on my Zoom account and i set userEmail option in sdk meetConfig with my personal email.

I set the app keys from App Marketplace of my app.

It’s correct ? i think so

However, i have an error when i try to join with the sample code.

Any suggestion?

The meeting ID is

56

{method: “join”, status: false, result: null, errorMessage: “The service is temporarily”, errorCode: 403}

My meeting ID:

57

It’s not working on 1.7.4 see below , none of the meetings were able to join on web , please someone help us

Meeting id
{method: “join”, status: false, result: null, errorMessage: “The service is temporarily”, errorCode: 403}

58

Could there be some kind of account restriction in place based on who owns a meeting ID, or maybe some kind of server-by-server issue?

We tried the 1.7.4 WebSDK with meeting IDs associated with our company accounts, but they all get the the service is temporarily error. As part of debugging we plugged in a meeting ID associated with one of our customer’s accounts and it worked perfectly on 1.7.4.

59

Hey everyone,

In order for us to assist you faster and have developers with the same issues track these threads, please create new threads and make the title the error message.

Thanks,
Tommy

60

I solved the issue by using the web SDK 1.7.4.
and I am also using the suggested workaround https://zoom.us/j/{meeting-id}/

1 Like
61

upgrading version from 1.7.2 to 1.7.4 did help,
below is the url for sample-app-web
https://marketplace.zoom.us/docs/sdk/sdk-reference/web-reference