Hello team, is there an endpoint to direct get the messages that consumer sends since start of the engagement, we are setting a flow to get messages from WhastApp to http module for process to a inhouse bot, but so far we have only see that for API there is the transcript option but it could take up to 20s or more to get update , so we see that on the app we can see engagement messages immediately, even if it has not been assigned, we saw it on the list of current engagements but cannot get the message first hand. Any workaround you can suggest?
Thanks in advanced,
regards,