API Endpoint:
List historical queue reports (GET)
GET/contact_center/analytics/historical/queues/metrics
Description:
We are attempting to export queue historical data (over 2 years old) via API.
When run, we do receive a HTTPS Status Code: 200. However, it pulls null data. There is historical data for the date ranges that we are pulling, so it is unclear why the result is pulling null values.
Result:
{
“next_page_token”: “”,
“page_size”: 10,
“from”: “2023-11-01T00:00:00Z”,
“to”: “2023-11-30T23:59:59Z”,
“timezone”: “UTC”
}
Parameters:
Interval 1 (first report): Weekly
Interval 2 (second report): Monthly
Date Range (weekly): 7/3/2023 - 11/19/2023
Date Range (monthly): 7/1/2023 - 11/30/2023
Time Zone: MT (UCT - 7:00)
Channel: Voice
We have also included 3 unique queue IDs in the parameters.
How to Reproduce:
URL: v2/contact_center/analytics/historical/queues/metrics?from=2023-11-01&to=2023-11-30&queue_ids=&cc_queue_ids=&channel_types=voice&channel=messaging&channel_sources=web_chat%2Cin_app_chat&interval=1_month
Credentials through an account-level Zoom app (Server-To-Server OAuth) with scopes:
- contact_center:read:engagement_log:admin
- contact_center:read:queue_report:admin