API Endpoint(s) and/or Zoom API Event(s)
contact_cetner.user_status_changed
Description
Has anyone else noticed a significant drop in receiving webhook events to this endpoint? On Friday, we did not receive close to 100% of the events we should have. The event had been working reliably for us for months until now.
We have noticed a decrease in receiving webhook events related to contact_center.user_status_changed. Our integration relies on receiving these events. Usually we would expect to see over 1000 contact center status changes, but only received 6 change events on Friday. After looking at the historic data from our logging, we tracked a decrease starting in February, with things getting especially bad this past week.
Error?
No webhook event sent from Zoom to our listener in response to a contact center status change update (e.g. user changing status from Ready to Not Ready).
I tested changing from ready to not ready on my account several times and confirmed what our users are reporting. No webhook events were received at our endpoint from zoom for any of my status changes.
How To Reproduce
Change from Ready to Not Ready in Contact Center.
Since we have the webhook event active, we should be receiving a webhook event sent to our listener. The success rate requests received started going below 50% at the beginning of February and now is close to (if not) 0%.
Other Comments
- Our other webhook triggers (for zoom phone, for example) seem to be coming through fine?
- Intermittency of the received webhooks over the past few weeks seems strange… And we received none this past weekend. (We log any events immediately after receiving them.)
- Would be helpful to see some logs on Zoom’s end of any webhook events that have been sent to see if they are actually being sent anymore. I don’t see anything in our API/Webhook logs, but they don’t seem to be comprehensive, because we have definitely gotten many webhook events for other endpoints:
Any help or information would be appreciated!
Thanks,
Steven