Zoom Error 1001: User does not exist in the organization

API and Webhooks
1

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Error
Hi, we are getting a Zoom Error 1001 when trying to join a meeting.

Context/Error
We are an educational institution and we have integrated our Zoom account to our LMS. The account linked to our LMS is one of our organization account (email ending company domain). Scheduling works great! But once scheduled, only students/users who have organization email IDs are able to join the meeting. (the API is sending the meeting link to organization mail IDs only). Any student without our organization email (which is every student) is unable to join the meeting (API not sending link), it is sending a Zoom Error 1001 saying “User does not exist in organization”

Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT

2

Hey @itlakshya,

Thank you for reaching out to the Zoom Developer Forum. Are you using authentication profiles or authenticated meetings when you see this issue? I recommend reaching out to our Technical Support Team for further investigation.

Thanks,
Max

3

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