Zoom integration. Calling issue. Chrome on PC to Safari on iPad mini (Web Meeting SDK 2.11.0)

Meeting SDK
1

We are working on a patient portal (link below) with one flow including embedded Zoom meeting via web browsers.
Internal test site of patient portal: https://medfit.uat.strikersoft.dev/

We have upgraded the Meeting SDK to version 2.11.0 and have tested with an eHealth online meeting with:

  • Doctor (uses Win 10 Home/ Chrome, Version 112.0.5615.87 64-bit), authenticated in our SwipeCare application caregiver portal with his Swedish health identification card and NetID Access service.

Doctor initiates online meeting with:

  • Patient using iPhone 11/Safari 16.3.1, 2FA authentication in our SwipeCare application patient portal via Swedish national BankID service.

Doctor (uses Win 10 Home/ Chrome, Version 112.0.5615.87 64-bit), authenticated in our SwipeCare application caregiver portal with his Swedish health identification card and NetID Access service.
calls to
Patient (iPad mini/5th gen Safari 16.3.1), 2FA authentication in our SwipeCare application patient portal via Swedish national BankID service.

Same WI-FI, excellent connection and bandwidth.

Result:

  1. Doctor image appears blurry for the Patient.
  2. Microphone hanged on Doctor’s side. The patient video image was ok.
  3. Patient’s video hangs after a little while and sound disappears. Video recovers after a while.
2

Hi @sara.bern Thanks for reaching out to us and sorry for the late reply!
Are you still experiencing issues with your integration?

3

Hi Elisa,
on latest Zoom Web meeting SDK (ver 2.11.5), after we have applied Zoom developer forum ideas we have for calls from desktop, Chrome, Version 112.0.5615.138 (Official Build) (64-bit) to iPad Mini (iOS 16.3.1):
No reproducable crashes
Resolution (send/receive): 640360 / 480270
Jitter: 2-3 ms
Latency: 25/24 ms

The iPad user becomes stretched if he holds the iPad in portrait at first.
If he turns to landscape mode, the stretching disappears.
After switching the orientation back to portrait, the image remains proportionate.

The image is unfortunately too blurry to use efficiently in healthcare assessments.