Zoom Meeting reconnecting again and again on web browser

Meeting SDK
1

Hello Team Zoom,
I hope this message finds you well.

I am currently experiencing an issue with continuous reconnection when joining meetings via the browser using the MeetingSDK or Zoom’s official web client. This problem does not occur when I use the Zoom desktop application.

I am getting following error :

websocket onclose event:
type:close
code : 1006

I am using a Windows 10 operating system, with all firewall and defender settings set to default. There is no additional antivirus software installed on my system, and I am not using any VPN or proxy services.

Despite trying different browsers, the issue persists across all of them.

We also found that using the zoom link directly (instead of Meeting SDK) on any web browser is also causing the same error.

Any help will be appreciated :pray:

Thank you for your assistance.

2

Hi @vinjey
Thanks for reaching out to us and sorry for the late reply!
Are you still experiencing this issue on your end?
Please let me know if you still need our assistance

Cheers,
Elisa

3

Hello Elisa, Yes this is still happening and we determined that it is happening only in a specific network - suspecting that it may be a firewall issue, please let us know if you have any input on how to troubleshoot it.

4

I am sorry for the late reply here, I did not get a notification on my end @vinjey
Please, make sure to install the latest version of the meeting SDK