Zoom sdk windows 10 4k resolution

When I run Zoom SDK on 4k TV I can’t get a good image app resolution How can I get it please help me thank you. PS. I use native windows SDK

Hi supakon_k,

Thanks for using Zoom SDK. May I inquire for more information on this:

  1. What is the SDK version you are using?
  2. When you are referring to “can’t get a good image app resolution”, what is the resolution you are getting? And what is the 4K TV model you are using?

Please note that our Zoom meetings’ resolution is currently supported up to 1080p(Based on the meeting type), and it has certain hardware and bandwidth requirements(Please see: https://support.zoom.us/hc/en-us/articles/207347086-Group-HD).

We have not supported 4k resolution yet.

If you are getting unexpected low resolution, please also send us the SDK log for further investigation.

Hope this helps. Thanks!

Thanks for the reply I use zoom sdk v4.4.57220.1211
and 3840 x 2160 for the resolution on windows setting
when I tried to reduce the resolution to 1920 x 1080 on windows setting that ok for the app now
but how can I fix resolution specifically the app ?

Hi supakon_k,

Thanks for the reply. Yes, the highest resolution at the moment is 1080p, and the resolution is configured automatically based on the network and the device.

Hope this helps. Thanks!