Zoom Spotlight not working on YouTube

jgilmartin · February 16, 2021, 4:14am

The spotlight feature is working sporadically with a YouTube livestream.

We livestream to YouTube, and when the a video is spotlighted it will sometimes appear that way on YouTube. Other times, during the same meeting, instead of the spotlighted video, YouTube displays multiple participants.

We do use two webcams for the meetings.

Thank you.

will.zoom · February 16, 2021, 7:30pm

Hi @jgilmartin,

Thanks for reaching out — since our Technical Support team is the expert regarding Livestreaming, please reach out to them directly about this. They’ll be best suited to assist and they can be reached from here.

Thanks,
Will

jgilmartin · February 16, 2021, 9:05pm

Thanks Will.

The reason I reached was because the Support Team said they couldn’t help. It appears no one from Zoom knows what’s going on here, so no worries.

When I figure it out, I’ll let you know for future users.

Thanks again!

will.zoom · February 17, 2021, 5:24pm

Hey @jgilmartin,

Thanks for confirming that you’ve already been in touch with our Support Team. If this continues to be an issue, please let us know and we can make sure any tickets you’ve logged with our Support Team make it into the right hands.

Thanks,
Will