Hello Will,
Thank you for responding to this. I used the Marketplace in Zendesk and selected the Zoom App. I am an admin in Zendesk and when I installed it sent a message to the corporate Zoom account and an admin approved it. I’m wondering if that was enough or if the zoom admin will need to load a Zendesk app in Zoom.
I can get the app to work in Zendesk so as to generate the link and throw it into the comments. It will just not do the second step and that is putting the details and recording of the zoom conference /screen share into the zendesk ticket after the zoom conference is completed.
-KJ