Will,
Sorry to be a pain. I’ve installed the Zendesk by Zoom app. (yes I found it). In order for myself and our agents in Zendesk to start a meeting and send the link they are working in zendesk and not zoom. This part is working fine. The issue is after the meeting, we are not getting the comment put into Zendesk that there was an online meeting and a recording of the online instance between the agent and the ticket requester. Would this be due to the fact that something was not installed on the Zoom side? Would the meeting have to initiate from the Zoom side (even though this IS working in Zendesk) for the comments to be dropped into the ticket in Zendesk?
I did create an API key in Zendesk, but not even sure what good that is doing for me at this point.