App Crash happens

Hi Carson,

We are facing one major issue in zoom app. The scenario is, we are using the zoom app for starting the meeting. We got the one URL from our backend side and using that URL we are opens the zoom App and start the meeting. The issue was,

  • We got the URL
  • We open the zoom App
  • Meeting was connected
  • After few mins user taps the End button at top right corner.
  • Then Now user taps the End Meeting button
  • Now the loader was appearing and then again it goes to meeting page and meeting was not ended.
  • It’s repeated again and again for few times
  • After 2 or 3 attempts finally meeting was ended.

–> I have using latest version of zoom App and iOS 13.

For your further clarifications, I have attached the vide proof. Please check it. This is serious issue and our app is in live. So Please focus on it and share your thoughts.

here is the example URL we are using to open zoom App --> https://CARE.zoom.us/s/230417684?zak=eyJ6bV9za20iOiJ6bV9vMm0iLCJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.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.7mBgazGo93lKSp6kRIBo8QrKGmtMgxb0hpkKJJw71js

Video URL --> https://streamable.com/xuqtg

Thanks!

Hi saroroo123,

Thanks for the reply and thanks for the detail and video. First of all, just want to let you know that the new SDK release is now available, you may find the latest iOS SDK here: https://github.com/zoom/zoom-sdk-ios/releases/tag/v4.4.56624.1028

Regarding the issue you are facing, are you getting any info in the console log when you tap “End Meeting”? Is the meeting successfully ended and then just magically start the meeting again? Is your startMeeting method being called several times?

Thanks!

Hi Carson,

Thanks for the link and new release. I will check and let you know :slight_smile:

Regarding the issue,

I want to tell you that, we have 2 apps.
App 1 (Currently this app is in live) --> uses the App store Zoom App https://apps.apple.com/us/app/zoom-cloud-meetings/id546505307 --> To connect the meeting using above URL.
App 2 --> uses the Zoom SDK to connect the meeting

Current Problem we are facing is App 1 that using your Zoom Cloud meetings app. In above video, You can see user taps the video call then

Here is my Answer regarding your questions,

are you getting any info in the console log when you tap “End Meeting”? --> No. Because, we are open the your zoom cloud meetings app to connect the meeting. All further actions like end meeting are done by your zoom app. So How can I get the your zoom cloud meeting app log details ?

Is the meeting successfully ended and then just magically start the meeting again? --> Yes. You can see above attached video meeting ended but it again goes to meeting window with same meeting ID :frowning:

Is your startMeeting method being called several times? --> No. We did not call any method. we just open the web view using above URL then its open Zoom cloud meeting App and it connect the meeting.

So, Carson Honestly I am not sure where was the issue, whether your zoom cloud meeting app OR the issue is in my side. Also I am 100% sure we did not make any changes in our side. It’s all working fine few months ago. Currently we got this issue :frowning:

Please check this and share your thoughts. Let me know if anything needed from side :slight_smile:

Thanks!

Hi saroroo123,

Wow. Thanks for all the details. Really appreciate it. It looks like the issue is happening on the official Zoom client, so I would need to forward this to the client team(I mainly work on the SDK). I will try to find someone to help you further on this or get back to you with updates.

Thanks!

Hi Carson,

Thanks for the reply. Between, I have used the new zoom SDK version and that UIWebView issue was fixed on that version. Thanks Carson.:slight_smile:

I am waiting for the zoom client. Please do it as soon as possible. Our app is in currently live :frowning:

Carson, I want to say this, we have this same issue in Zoom SDK too. Once I tapped end meeting then meeting window disappeared then after few seconds then again goes to the meeting window with same meeting ID.

  • I did not get any log in my console
  • I check few times when I tapped end meeting then its called onMeetingEndedReason() method and onMeetingStateChange() method I got state is 2.
  • After few seconds again meeting window gets appeared with same meeting ID then I got the state 1 in onMeetingStateChange() method.
  • I am 100% sure Start meeting method called only first time and only once.

In order to reproduce this issue means, please join the meeting then wait for 1 min then end the meeting. Now check the action. if issue was not reproduce means please repeat this more than 3 or 4 times. You must got the issue.

here is the video proof of zoom SDK issue --> https://streamable.com/z3o7a

In this video you can see, I was tapped end meeting and it again goes to meeting page with same meeting ID.

Carson, I also need to say this, we got this issue more times with 0 participants. In other words there no participants are joined in that meeting. Only meeting creator (host) is joined this meeting.

Please check with zoom iOS SDK and share your thoughts :slight_smile:

Thanks!

Hi saroroo123,

Thanks for the reply. I have forwarded the info to the Zoom client team and tried my best to escalate this. They have identified this issue and added this to their fix plan. Please wait for the official update on the App Store.

Thanks!

Hi Carson,

Thanks for the reply. what about zoom SDK because I got this same issue in zoom SDK too ? :frowning:

Hi saroroo123,

I will work with our engineer to see if there is any workaround. Our SDK is using the same component that the Zoom client is using as well, and it is out of the scope that our SDK can modify so I am afraid we cannot fix it on the SDK side. Once they have fixed this on the client-side, our SDK will inherit the fix as well. Sorry for the inconvenience.

Thanks!

Hi Carson,
Thanks for the reply. I will waiting for the zoom client fix. Hopefully they will fix this issue soon :slight_smile:

1 Like

Hey @saroroo123,

Keep an eye on client releases here:

Thanks,
Tommy

Hi Tommy,

Did zoom client fixed that issue ?

Hey @saroroo123,

I do not belive the update has been released yet, @Carson_Chen?

Keep an eye on the updates for Zoom on the App Store, or here:

Thanks,
Tommy

Hi Tommy,

Thanks for the info. I will check the zoom help center :slight_smile:

1 Like

You are welcome! Happy to help! :slight_smile:

Thanks,
Tommy