Hi,
I am exploring data from the Contact Center API (specifically, I’m accessing via the Fivetran connector), and I had a question on the queues associated with an engagement.
For engagements with more than 1 associated queue, is there a way to know which queue was chronologically the “last” queue used, i.e. the last queue the customer was in before the call was answered? I was looking specifically at the “List Historical Detail” endpoint (linked below) to see if it had this level of detail but couldn’t find anything.