Domain verification broken for synq.software — empty token in all methods (please verify manually)

App Marketplace Domain Validation
1

Hi Zoom team,

Domain verification for our app is broken: no verification token is generated
in ANY of the three methods. The TXT record shows “zoom-domain-verification=”
with an empty value, the meta tag shows content=“”, and the downloadable HTML
file has an empty file name and 0 bytes.

The underlying API call fails with a generic error:
PUT https://marketplace.zoom.us/api/v1/users/tJRqU55FRs-TX4EvOgwnUg/domains
Body: {“domain”:“synq.software”,“verifyMethod”:“TXT_RECORD”}
Response: 400 {“code”:400,“status”:400,“error”:“Bad Request”,“message”:“Bad Request”}

GET …/verified-domains returns {“domains”:} — the domain is never created.
Reproduced in Chrome and Safari on 2026-08-04/05. HAR file available.

This looks identical to the recent reports for taxia.solutions, prospo.ai and
zerotohero.community. It blocks our app submission (domain verification is a
required step on the Submit page).

Details:

  • Domain: synq.software (we have full control: DNS, web root)
  • App: SynQ AI, app id m_MgerlWR1md1np83b3O3A (user-managed General App)
  • Production client id: _ncAzI3nSkeow2DgPCYKxQ
  • Marketplace user id: tJRqU55FRs-TX4EvOgwnUg
  • Account id: 9gVBGVH5RxGYHDfhhc9LmA
2

Hello,

Thank you for reaching out in relation to Our Domain Validation process, the next steps will be sent to you via DM. Please refer to our domain validation resource: Domain Validation Explanation for any further questions you may have about the process.

Thank you.