Link newly generated Lead with a event record in Salesforce

[lbolden (Lex)]

@tommy thank you for referring me to this thread. However I’m still experiencing the same issue as @HChirra. All webinar, registrant and history data is synced but when the webinar ends we don’t get any attendee data. Manual sync doesn’t work either.

When attemping a manul sync we get the following error from Salesforce:

Apex script unhandled exception by user/organization: 0050g0000069IwF/00D700000008zJU

Failed to process batch for class ‘zoom_app.SyncRegistrantsBatch’ for job id ‘7074u0000D7rWV7’

caused by: System.ListException: Before Insert or Upsert list must not have two identically equal elements

Class.zoom_app.SyncRegistrantsBatch.execute: line 210, column 1

[tommy (Tommy Gaessler)]

Hey @lbolden,

I will private message you so we can debug further.

Thanks,
Tommy

[gszafraniec (Gina)]

Hi, We are having the same problem. Everything is working beautifully except that the “is attended” is not getting checked and the number of participants is not getting populated. We have Zoom Webinar and we are using the Salesforce App. Again everything worked as it said it would except that we can’t see who attended in Salesforce. We too have followed every direction and tried to manually sync with no success. How can you help us? Thank you so much. We just had our annual event with a few 1000 people in multiple sessions through out the week and all were attending via Zoom. Thanks so much for your assistance.

[tommy (Tommy Gaessler)]

Hey @gszafraniec,

We are aware of this issue. Please track this thread for updates:

Is_Attendees chekbox is not updating

@tommy we are using Zoom Version 5.2.1 (44052.0816) We want to track 3 things: Past webinar attendance Past/future webinar registrants Past webinar recording views When we put in the UUid, and click on “manually sync” in Salesforce, it says it’s syncing, and then no data is processed. Is it possible to get on a call with someone to discuss this?

Thanks,
Tommy

[webteam (Tony)]

Hey @tommy,
We have integrated Zoom Native App with Salesforce, which is adding Leads when new registrant is added for the Zoom webinar.

All webinar, registrant and history data is synced but when the webinar ends we don’t get any attendee data. Manual sync doesn’t work either.

When attempting a manual sync we get the following error from Salesforce:
Apex script unhandled exception by user/organization: 00512000006N92v/00DA0000000Z7Im

Failed to process batch for class ‘zoom_app.SyncRegistrantsBatch’ for job id ‘7074t000002oeCm’

caused by: System.LimitException: zoom_app:Too many DML rows: 10001

please advise what I am missing. Thank you.

[will.zoom (Will)]

Hi @webteam,

Do you have access to Zoom Dashboard functionality within the associated Zoom account? If you don’t have this feature enabled, this can cause similar issues.

Let me know—thanks!
-Will

[webteam (Tony)]

Hi @will.zoom,

Is it the permission that I need to add?
Just to be clear, We are getting Registrant information into Salesforce but not Attendees.

Thanks

[tommy (Tommy Gaessler)]

Hey @webteam,

Can you please checkout the following threads and let me know if they help:

Is_Attendees chekbox is not updating

We are using the Zoom API to populate Salesforce. We put the UUid and none of the past registrants show up, the attendees don’t populate and the recording views won’t populate: [image] [image]

Past Webinar Data into Salesforce

Description We recently integrated Salesforce and Zoom. The connection is great, but the big limitation is that we can only see information/data from webinars created now and going forward. We have no insight into previous webinars. Is there a way to “re-trigger” the zoom webinars so the SF API picks up the webinar and we can start managing data? We like to track: Registrations for upcoming webinars Attendees for actual webinar Absentees from actual webinar keep track of registration request…

Zoom Integration App for Salesforce - Webinar Attendee info not populating

In addition when trying to sync an old webinar we get the following error: Apex script unhandled exception by user/organization: 0050g0000069IwF/00D700000008zJU Failed to process batch for class ‘zoom_app.SyncRegistrantsBatch’ for job id ‘7074u0000D7qM2R’ caused by: System.ListException: Before Insert or Upsert list must not have two identically equal elements Class.zoom_app.SyncRegistrantsBatch.execute: line 210, column 1

If not, we can look into your account and why the Attendees are not syncing.

Thanks,
Tommy

[webteam (Tony)]

@tommy

If not, we can look into your account and why the Attendees are not syncing.

Hi @tommy,
I looked into the threads but still no luck. We are still facing the issue, Zoom Webinar attendees are not syncing to Salesforce.

[tommy (Tommy Gaessler)]

Hey @webteam,

I will private message you so we can collect some more info.

Thanks,
Tommy

[zoom2_dcfstraining (BSF)]

Hello @tommy
We have integrated Zoom Native App with Salesforce, which is adding Leads when new registrant is added for the Zoom webinar.

All webinar, registrant and history data is synced but when the webinar ends we don’t get any attendee data. Manual sync doesn’t work either.

When attempting a manual sync we get the following error from Salesforce:

Apex script unhandled trigger exception by user/organization: 005L0000006aktg/00DL0000005yAGx
Source organization: 00D4100000134io (null)
ZoomWebinarAttendeesTrigger: execution of AfterInsert

caused by: System.DmlException: Insert failed. First exception on row 0; first error: REQUIRED_FIELD_MISSING, Required fields are missing: [Contact__c]: [Contact__c]

Apex class - SyncRegistrantsBatch

[tommy (Tommy Gaessler)]

Hey @zoom2_dcfstraining,

Can you please update the integration in the Salesforce App Exchange? We released some fixes over the weekend!

Let me know if that fixes the issues for you.

Thanks,
Tommy

[rafael5 (Rafael)]

Hi @tommy,

I’ve updated the integration, and yet my finished webinars do not update with the correct number of registrants or attendees.

[tommy (Tommy Gaessler)]

Hey @rafael5,

I will private message you so we can debug further.

Thanks,
Tommy

[DavidSt (David)]

Hello! I am having a very similar issue to the others here where I am not getting Zoom Webinar Attendees records in Salesforce once the webinar is complete OR on manual sync.

App version: 3.14
Webinar Example: OFeJAS7oQVqnDkkHpd/csg==

I am getting an apex error saying entity is deleted. We do not delete any Zoom records so I am not sure what its referring to:

Apex script unhandled exception by user/organization: 0053i000002Hdcc/00D3i000000owyk

Failed to process batch for class ‘zoom_app.SyncRegistrantsBatch’ for job id ‘7073i00002NbMZA’

caused by: System.DmlException: Upsert failed. First exception on row 8; first error: ENTITY_IS_DELETED, entity is deleted:

Class.zoom_app.SyncRegistrantsBatch.execute: line 220, column 1

[tommy (Tommy Gaessler)]

Hey @DavidSt ,

Sorry to hear you are having trouble with this.

Can you please share steps to reproduce the issue and some screenshots please?

This will help us investigate the issue further.

Thanks,
Tommy

[DavidSt (David)]

What screenshots are you asking for specifically? This is the zoom Webinar record in SF and the button I am using to sync attendee records back to SF.

Of note, I did re-try this on the webinar id and did not get the Apex error email, however, there are no Zoom Webinar Attendee records.

[tommy (Tommy Gaessler)]

Thanks @DavidSt ,

This will be helpful for us to investigate the issue. I will get back to you shortly.

-Tommy

[virtual_cdx (CDx)]

I’m having the same issue (everything is syncing correctly except for the Webinar Attendee object). I verified there aren’t duplicate webinars in SFDC and tried syncing manually. This is happening on all webinars. However I’m only testing in a sandbox - could it be that the attendee object specifically doesn’t sync to SFDC sandboxes?

[will.zoom (Will)]

Hi @virtual_cdx,

This could be due to a difference in your sandbox environment or your Zoom plan. Can you confirm if you’re on a Business or higher plan, and that your sandbox environment is associated with a Zoom account admin/owner?

Thanks,
Will