Successful invocations of ZR-CSAPI causes ZoomRoom iPad controller to disconnect

API and Webhooks
1

Description
Successful invocations of ZR-CSAPI causes iPad controller to disconnect

Error
After connecting to the Zoom Room using the Zoom Rooms Control Systems API (ZR-CSAPI) and submitting any successful command (via Putty or using a Java program to send the command via SSH), the iPad running the ZoomRoom Controller software will disconnect.

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Connect the iPad running the Zoom Rooms Control software
  2. Using the ZR-CSAPI, connect via SSH to the associated ZoomRoom endpoint and submit any command (Ex: “zStatus SystemUnit”)
  3. Observe the iPad application disconnect (pictured in screenshot) with the notification: “Disconnected. Control System API is now connected.”

Screenshots (If applicable)
20200225_ZoomRoomIpadDisconnect|666x500

2

Hey @devon.winegar, thanks for posting and using Zoom!

We are looking into this issue.

Duplicate post:

Thanks,
Tommy

3

Tommy, any update on this? Can you provide timing on when Zoom will be supporting multiple SSH connections?

4

Hey @zoomdev,

It is in our backlog, and I have just upped the priority on this. (ZOOM-134504).

I will keep you updated.

Thanks,
Tommy

5

Hi Tommy,

It has been couple of months. Any updates on the progress here?

Thanks

6

Hey @zoomdev,

This is still in our backlog. No updates yet.

Thanks,
Tommy