Web SDK "joining fail"

Client Web SDK
#37

Here is the webinar/meeting ID - 355657512

#38

@sagar @anuresh

Can you DM me your developer email used to for marketplace, your meeting ID, and the index.js file?

#39

@tommy: I cannot find the setting related to registration or authenticated domains

Where can I find it?

#40

Hey @minhdqtt,

Please see the following Web SDK update if you have not already:

We are working to get the Zoom Web Client and Zoom Web SDK back online. Please keep up with our status page for detailed updates: status.zoom.us

The best workaround is to use the Zoom Desktop / Mobile app.

Just include the Zoom meeting join url (https://zoom.us/j/meetingID) on your site rather than showing the websdk / iframe. Clicking on the join url will open the Zoom meeting in the Zoom app.

Apologies for the inconvenience,
Tommy

#41

Thanks for your information. Hope the zoom web back soon.

#42

Happy to help, stay updated here:

Thanks,
Tommy

#43

z00missue
z00missue1464×1752 226 KB

@tommy: can you help me over this, i am using real meeting id also.

1 Like
#44

Hi @singhnikesh459,

Could you DM me your Account Number, Meeting ID, API Key/Secret?

Thanks

#45

Hi

Michael_Purnell i am using jwt encryption please find other details except accountid below:

Api Key:

Api Secret :

Meeting ID :

4536120945

If you need any thing else kindly ask and help, i don’t know where to find account number because i am using jwt authentication.

Thanks,

Nikesh Sharma

#46

@singhnikesh459,

Since this involves sensitive information, can you email us at developersupport@zoom.us?

#47

Hi @Michael_Purnell,

i have emailed all asked details on developersupport@zoom.us,
please find details and help us to integrate.
mail sub: Connection Time Out On Meeting Join Issue BY singhnikesh459

#48

Thanks @singhnikesh459,

We will be with you shortly.

-Tommy

#49

any updates?
I’ve read the whole thread and using JWT key.
still getting same error (also tried all roles)

Thanks
Dekel

#50

Hey @dekel.yaacov, you are using a real Zoom meeting id right?

Thanks,
Tommy

#51

I’ve read the whole thread. Using the correct zoom id, jwt stuff(hardcoded) and its still not working.
Gives the error: ‘joining failed’

1 Like
#52

Hey @dj.srivastava23,

Can you please share steps to reproduce the issue, your code, and the signature you are generating so I can debug?

Thanks,
Tommy

#53

Hi,

I’ve also read the whole thread and am experiencing the ‘Joining failed’ error code: 1 issue.

I was able to successfully initialize the Zoom meeting around the time 1.7.5 was released. Today neither 1.7.5 nor 1.7.6 works for me.

I get the signature and then initialize the Zoom WebSDK, then I try to join using the below code:

ZoomMtg.join({
      userEmail: 'user@xxx.com',
      meetingNumber: meetingJoinData.meetingNumber,
      userName: meetingJoinData.userName,
      signature: meetingJoinData.signature,
      passWord: meetingJoinData.passWord || '',
      apiKey: ZoomService.API_KEY,
      success: resolve,
      error: reject
    })
#54

Hey @bruno,

Can you private message me the signature so I can debug?

Thanks,
Tommy

#55

Hi,

Today it started working properly without any changes on our side, so it appears that this issue got solved.

Thanks!

#57

Hi All,

We are implementing a fix for this bug, your issues should be resolved by tomorrow morning.