Recently, our app has been approved and published to the Zoom Marketplace. However, after conducting some internal testing, it appears that the webhook has stopped working and is no longer sending any events to our server, even though the endpoint URL is validated and green.
After searching for some information on the forum, I found this thread: Some of our customers' webhooks are not sent
Looks like it happens occasionally to some customers. Can you help us check why the webhook are not sent?
Also, is there any way to debug the webhook? For example, viewing the history of sent webhooks and the statuses they receive?
This our published app: App Marketplace
Thank you.
@donte.zoom @MaxM Can you please provide assistance here?
1 Like
MaxM
March 20, 2024, 7:05pm
3
I followed up with you in a PM to get more information.
Currently, we only have this option for Webhook Only apps. For those apps, you can find a log under the Call Log tab of your Marketplace Manage page:
system
March 22, 2024, 12:19am
4
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Good day, @MaxM
Is there any updates on this?
MaxM
April 2, 2024, 2:41pm
7
I apologize for the delay on this. I’m still awaiting an update from one of our SMEs and am pushing for a significant update by EOD.
MaxM
April 2, 2024, 4:31pm
8
I heard back from our team who indicated that our service engineering team is continuing to investigate this matter. I’ll be sure to update you here when we have more information.
Good day @MaxM ,
Is there any updates on this?
Have the root causes been found?
@irfanfadilah ,
I’m happy to help. Can you specify which webhooks are not firing? Also, does the same issue occur when you test with your development credentials?
Hi @donte.zoom
Unfortunately all the webhook stopped firing. Can you please check these:
Hi, Sorry for not getting back to you sooner. Is this issue still occurring on your end?
