Webinar Chat message showing "This message is encrypted" for some attendees

Description
we have upgraded our web SDK to 1.8.5 and for some of the attendees chat messages in the webinar showing “This message is encrypted” But in QnA, it is working fine and also this is happening with Chrome browser, on Safari it is working fine.

Error
“This message is encrypted”

Which version?
web SDK to 1.8.5
Chrome Version 88.0.4324.96

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Start a meeting
  2. Join the meeting through our web application
  3. try to send chat to the presenter
  4. the presenter see the received message as “This message is encrypted”

Screenshots
If applicable, add screenshots to help explain your problem.

Device (please complete the following information):

  • Device: [Mac OS, Macbook air]
  • OS: [Big Sur]
  • Version: [11.1]
  • Browser:[ Chrome]

Additional context
Add any other context about the problem here.

Hey @collegepass ,

Checkout this thread with a similar issue:

https://devforum.zoom.us/t/chat-messages-not-sending/34295/7

Can you try upgrading to version 1.8.6 to see if that fixes it? Also, are you on a Zoom Hipaa account?

Thanks,
Tommy

Hi @tommy, we have set the Private Chat setting turned ON and upgraded the version to 1.8.6

Still same error

Hey @collegepass ,

Are you on a Zoom Hipaa account? :slight_smile:

Thanks,
Tommy

Hi @tommy , I dont think so, is this something that is needed ?

Hey @collegepass,

No, that isn’t necessary in order for this to work as expected. Do you see this same issue when using Chrome on another OS?

Are you able to share a public git repo with your code? I’ll use that to investigate.

Thanks,
Max

Hey @MaxM,

Here is the Public Repo: GitHub - astitva-collegepass/collegepass-zoom.

Please look into the issue.

Hey @contributor,

Thank you for the update. I’m thinking these issues might have to do with the scope that the libraries are loaded in and prepared as seen below:

I’m thinking that having them in the userEffect scope may cause issues. I would also try updating the resources that you use to our latest version, 1.9.0.

If that isn’t helpful, please see our Sample React App for details on how you can implement the Web SDK when using React.

Thanks,
Max