Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again

[joep]

Hi Tommy,

Thank you for reaching out. I will get back to you with the specifics asap.

Best,

Joep

[joep]

Hi Tommy,

This is what I know about the machine that we can’t connect to using the web SDK.

(As for the browser version: we use this machine to start a zoom meeting from the Zoom application, so there’s no browser involved)

[tommy (Tommy Gaessler)]

Hey @tutorops24,

Please create a new topic if the solution did not work for you.

Thanks,
Tommy

[tommy (Tommy Gaessler)]

Hey @joep,

Thanks for sharing the computer info. What browser are you using though?

@joep

Our specifics are:

• We use SDK 1.7.8
• Developer account is not pro
• Developer API key/secret is not host account
• Meeting starter account is not pro

The developer account who created the JWT App does need to be pro.

Thanks,
Tommy

[joep]

Hi @tommy, thank you again for your response.

What browser are you using though?

Chrome, on Win10, both latest.

The developer account who created the JWT App does need to be pro

But that implies that it shouldn’t work at all, where in fact, it works everywhere except on the one single mac. How is that possible?

Best,

Joep

[tommy (Tommy Gaessler)]

Hey @joep,

@joep

But that implies that it shouldn’t work at all, where in fact, it works everywhere except on the one single mac. How is that possible?

Thanks for the clarification! Can you make sure the Mac’s time settings are synced properly:

Join meeting timeout or signature expired

Hi @vijayk.kannan, For the signature issue, make sure to use the system time and make sure the time syncs with world time. Generate a signature by ZoomMtg.generateSignature. - Example of syncing your machine time using window 10 [e1b2c451-e93c-4238-b464-ead68f8cca69] Example for using Mac [image] Generate a signature by customer web backend with sync server time. We are currently investigation to see if there is a sync issue on our end as well. We’ll follow up as soon as we’re done lo…

Thanks,
Tommy

[Adhu (Adarsh)]

Hi @tommy,
I am also facing the same issue , is Web SDK fixed ?

[tommy (Tommy Gaessler)]

Hey @Adhu,

Happy to help. Please create a new post here and fill out the template so we have enough details to help: #web-sdk

Thanks,
Tommy

[samadhan.madane31 (Samadhan)]

Hi @tommy,
Is it required to have pro or higher zoom account(which owns Web SDK JWT credentials) to join any meeting using zoom web SDK?

Is it not possible with free zoom account?

[tommy (Tommy Gaessler)]

Hey @samadhan.madane31,

The only requirement is a Pro or higher account to host the meetings. You do not need to pay to join meetings with the Web SDK.

Thanks,
Tommy

[ahmed (Smart)]

SDK web was working fine until last night
Today it returns to me “Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again.”

[ahmed1 (Ahmed)]

@tommy check, please this issue
SDK web was working fine until last night
Today it returns to me “Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again.”

[will.zoom (Will)]

@ahmed1 @ahmed,

Can you please ensure you’re on the latest version of the web SDK (1.8.0), as well as confirm the following:

1. You are using a JWT App type for your key and secret.
2. You are using a Pro or higher Zoom account .
3. You are using a real, running meeting / webinar id.
4. There is not an issue with your signature generation .

The error you’re seeing usually stems from one of the factors mentioned above.

Thanks!
Will

[ahmed (Smart)]

Currently use version web SDK (1.8.0)
I also use an account PRO
Unfortunately I got a problem
“Joining meeting timeout.
The signature has expired.”
This is the request sent
name=
&mn=
&email=
&pwd=72205311
&role=0
&lang=en-US
&signature=

[tommy (Tommy Gaessler)]

Hey @ahmed,

Make sure you create the signature right before you join the meeting.

Let me know if this thread helps:

Join meeting timeout or signature expired

Hi @vijayk.kannan, For the signature issue, make sure to use the system time and make sure the time syncs with world time. Generate a signature by ZoomMtg.generateSignature. - Example of syncing your machine time using window 10 [e1b2c451-e93c-4238-b464-ead68f8cca69] Example for using Mac [image] Generate a signature by customer web backend with sync server time. We are currently investigation to see if there is a sync issue on our end as well. We’ll follow up as soon as we’re done lo…

Thanks,
Tommy

[ahmed (Smart)]

Hi tommy
Thank you very much for your response
I have been suffering from zoom problems for the past 17 days
Was working fine 1.7.7 but it stopped working
Then came the virgin 1.8.0, but it also does not work
Then I did the last thing you advised me, and the problem still exists
This caused me many problems with clients
These are some things that may help you solve my problem
my request

and this response
on screenshot

[tommy (Tommy Gaessler)]

Hey @ahmed,

Your signature looks correct!

Can you share the code you are using to generate it? You can reference the Web SDK sample code for generating a signature. We did update the expiration time around the same time as we released version 1.7.7.

Thanks,
Tommy

[ahmed (Smart)]

Hi tommy
I am already using Web SDK sample code for generating a signature

it’s code
var signature = ZoomMtg.generateSignature({
meetingNumber: meetingConfig.mn,
apiKey: API_KEY,
apiSecret: API_SECRET,
role: 1,
// role: meetingConfig.role,
success: function (res) {
console.log(res.result);
meetingConfig.signature = res.result;
meetingConfig.apiKey = API_KEY;
var joinUrl =
testTool.getCurrentDomain() +
“/meeting?” +
testTool.serialize(meetingConfig);
$(element).attr(“link”, joinUrl);
var temp = ("");
$(“body”).append($temp);
temp.val((element).attr(“link”)).select();
document.execCommand(“copy”);
$temp.remove();
},
});

[ahmed (Smart)]

@tommy
Unfortunately Tommy, the issue is the same , although you reply me that the signature looks correct , kindly support us , where’s the problem. How we can solve it if it’s from our side
Regards and waiting your reply asap

[ahmed (Smart)]

Any Update regards our issue