Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again

Meeting SDK Web
212

Hey @darragh.duffy, @miked,

Happy to hear you figured out the issue! :slight_smile:

Thanks for sharing your solution!

-Tommy

214

Hey @a7med.3bdelnasser22, @Evanatzend,

Please check the two possible solutions mentioned above by @miked and @darragh.duffy.

Let me know if that helps! :slight_smile:

Thanks,
Tommy

215

We too have the dreaded “Your connection timed out” error, but, on one specific machine…

We can succesfully start a meeting and have people join through web, on all other machines

Our specifics are:

  • We use SDK 1.7.8
  • Developer account is not pro
  • Developer API key/secret is not host account
  • Meeting starter account is not pro

(So all those things don’t seem to be causing it)

The machine that we can’t succesfully start a meeting with, has the latest zoom client installed, meeting-id and password are correct, no firewalls known, time is synced. Works client to client.

What are we missing?

1 Like
216

Hey @joep,

What type of machine, OS version, and browser?

Thanks,
Tommy

217

I am getting this below error msg from all browser.

Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again.

218

Hi Tommy,

Thank you for reaching out. I will get back to you with the specifics asap.

Best,

Joep

219

Hi Tommy,

This is what I know about the machine that we can’t connect to using the web SDK.

(As for the browser version: we use this machine to start a zoom meeting from the Zoom application, so there’s no browser involved)

image

220

Hey @tutorops24,

Please create a new topic if the solution did not work for you.

Thanks,
Tommy

221

Hey @joep,

Thanks for sharing the computer info. What browser are you using though?

The developer account who created the JWT App does need to be pro.

Thanks,
Tommy

222

Hi @tommy, thank you again for your response.

What browser are you using though?

Chrome, on Win10, both latest.

The developer account who created the JWT App does need to be pro

But that implies that it shouldn’t work at all, where in fact, it works everywhere except on the one single mac. How is that possible?

Best,

Joep

223

Hey @joep,

Thanks for the clarification! Can you make sure the Mac’s time settings are synced properly:

Thanks,
Tommy

224

Hi @tommy,
I am also facing the same issue , is Web SDK fixed ?

225

Hey @Adhu,

Happy to help. Please create a new post here and fill out the template so we have enough details to help: #web-sdk

Thanks,
Tommy

226

Hi @tommy,
Is it required to have pro or higher zoom account(which owns Web SDK JWT credentials) to join any meeting using zoom web SDK?

Is it not possible with free zoom account?

227

Hey @samadhan.madane31,

The only requirement is a Pro or higher account to host the meetings. You do not need to pay to join meetings with the Web SDK.

Thanks,
Tommy

228

SDK web was working fine until last night
Today it returns to me “Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again.”

229

@tommy check, please this issue
SDK web was working fine until last night
Today it returns to me “Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again.”

230

@ahmed1 @ahmed,

Can you please ensure you’re on the latest version of the web SDK (1.8.0), as well as confirm the following:

  1. You are using a JWT App type for your key and secret.
  2. You are using a Pro or higher Zoom account .
  3. You are using a real, running meeting / webinar id.
  4. There is not an issue with your signature generation .

The error you’re seeing usually stems from one of the factors mentioned above.

Thanks!
Will

231

Currently use version web SDK (1.8.0)
I also use an account PRO
Unfortunately I got a problem
“Joining meeting timeout.
The signature has expired.”
This is the request sent
name=
&mn=
&email=
&pwd=72205311
&role=0
&lang=en-US
&signature=

232

Hey @ahmed,

Make sure you create the signature right before you join the meeting.

Let me know if this thread helps:

Thanks,
Tommy