Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again

tommy · July 17, 2020, 6:30pm

The only requirement is a Pro or higher account to host the meetings. You do not need to pay to join meetings with the Web SDK.

Thanks,
Tommy

ahmed · September 6, 2020, 10:48am

SDK web was working fine until last night
Today it returns to me “Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again.”

ahmed1 · September 6, 2020, 12:40pm

@tommy check, please this issue
SDK web was working fine until last night
Today it returns to me “Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again.”

will.zoom · September 9, 2020, 2:04pm

@ahmed1 @ahmed,

Can you please ensure you’re on the latest version of the web SDK (1.8.0), as well as confirm the following:

You are using a JWT App type for your key and secret.
You are using a Pro or higher Zoom account .
You are using a real, running meeting / webinar id.
There is not an issue with your signature generation .

The error you’re seeing usually stems from one of the factors mentioned above.

Thanks!
Will

ahmed · September 20, 2020, 7:53pm

Currently use version web SDK (1.8.0)
I also use an account PRO
Unfortunately I got a problem
“Joining meeting timeout.
The signature has expired.”
This is the request sent
name=
&mn=
&email=
&pwd=72205311
&role=0
&lang=en-US
&signature=

tommy · September 22, 2020, 7:07am

Hey @ahmed,

Make sure you create the signature right before you join the meeting.

Let me know if this thread helps:

Thanks,
Tommy

ahmed · September 23, 2020, 8:20pm

Hi tommy
Thank you very much for your response
I have been suffering from zoom problems for the past 17 days
Was working fine 1.7.7 but it stopped working
Then came the virgin 1.8.0, but it also does not work
Then I did the last thing you advised me, and the problem still exists
This caused me many problems with clients
These are some things that may help you solve my problem
my request

and this response
on screenshot
zoom

tommy · September 24, 2020, 8:50pm

Hey @ahmed,

Your signature looks correct!

Can you share the code you are using to generate it? You can reference the Web SDK sample code for generating a signature. We did update the expiration time around the same time as we released version 1.7.7.

Thanks,
Tommy

ahmed · September 27, 2020, 12:48pm

Hi tommy
I am already using Web SDK sample code for generating a signature

it’s code
var signature = ZoomMtg.generateSignature({
meetingNumber: meetingConfig.mn,
apiKey: API_KEY,
apiSecret: API_SECRET,
role: 1,
// role: meetingConfig.role,
success: function (res) {
console.log(res.result);
meetingConfig.signature = res.result;
meetingConfig.apiKey = API_KEY;
var joinUrl =
testTool.getCurrentDomain() +
“/meeting?” +
testTool.serialize(meetingConfig);
$(element).attr(“link”, joinUrl);
var temp = ("");
$(“body”).append($temp);
temp.val((element).attr(“link”)).select();
document.execCommand(“copy”);
$temp.remove();
},
});

ahmed · September 27, 2020, 2:21pm

@tommy
Unfortunately Tommy, the issue is the same , although you reply me that the signature looks correct , kindly support us , where’s the problem. How we can solve it if it’s from our side
Regards and waiting your reply asap

ahmed · September 29, 2020, 2:29am

Any Update regards our issue

tommy · September 29, 2020, 8:44pm

Hey @ahmed,

Can you please provide a sample github repo so I can debug the issue locally?

I am unable to reproduce this on my end.

Thanks,
Tommy

Real_Intel · October 23, 2020, 8:09am

add ```

will.zoom · October 26, 2020, 8:47pm

Hey @Real_Intel,

Let us know if you have any questions we can help with!

Best,
Will

kurt2 · January 21, 2021, 10:08pm

I am seeing this issue with v1.8.5 when the meeting has not started. With v1.8.3 I would get a more accurate error alert saying that the meeting has not started yet. With v1.8.5 Im getting this connection error. Then when I start the meeting, and retry sdk implementation, the error goes away and I can join the meeting no problem.

If this connection time out error is being caused by meetings not being started, it would be nice to revert to the old error message which was more accurate.

MaxM · January 21, 2021, 11:02pm

Hey @kurt2,

Thank you for reaching out to the Zoom Developer Forum. Do you see this same issue when using the latest version of the Web SDK (v1.8.6)? When I test on that version I see a more accurate error message when the meeting hasn’t started.

Thanks,
Max

dilipksah · January 23, 2021, 4:38pm

yes, i am seeing the same issue with Web SDK v1.8.6 and its not giving a good user experience. it should say that “Meeting hasn’t started. Please wait for host to join”

tommy · January 25, 2021, 5:22pm

Hey @dilipksah ,

We are aware of this issue and working on a fix in a future version.

Thanks,
Tommy

ahmed · February 9, 2021, 12:16am

Currently use version web SDK (1.8.0)
Unfortunately I got a problem is a very strange problem
“Joining meeting timeout.
The signature has expired.
But when you reload the page, maybe many times
it might work
I do not know the reason for that

will.zoom · February 9, 2021, 8:18pm

Hey @ahmed,

The next time you encounter this, can you share your signature with us here, as well as a screenshot of the browser console? This will help us to take a closer look.

Thanks!
Will