Description
We are using Zoom in your application. We are using webinar and it works fine when we used the speaker mode. If the Panelist change from Speaker View to Gallery view the SDK crashed and kicked the user out of app and neither user able to join the zoom again until it changed back to speaker mode again.
Which version?
v4.6.21666.0427
To Reproduce(If applicable)
Steps to reproduce the behavior:
Create a Webinar with speaker view on desktop app
Join Webinar from iOS Sdk
After 1-2 mins Switch from Speaker View to Gallery View
And iOS sdk Crashes and neither you are able to join again until it changes to Speaker mode again
Screenshots
If applicable, add screenshots to help explain your problem.
Smartphone (please complete the following information):
Device: All iOS devices
OS: 13.1 and all versions
Version
Additional context
Here are the different devices crash report for the same
Thanks for the post and thanks for providing the crash log. I have also tried to follow your steps to reproduce this with our demo app but no luck. After analyzing the crash log, it seems like the crash is not happening with Zoom SDK:
Why it only give the error when we changed to the Gallery mode not for the Speaker mode? Rest all the functionality is working fine. The crashes caused only by the Gallery view. I am not having access to anything all the things are in your sdk so can you please try to dig down to check what causes the issue in your framework. Rest all functionaliy is working fine. If the issue is related to my code why it works well for rest of the things for zoom. Only when panelist change to Gallery view from the Desktop app ios Sdk crashes. I also posted you multiple crash report
When switch to Gallery mode Make sure your panelist video(Camera) is on then only it crashes. If the video is off then it works fine for gallery mode as well. So please check the with particular case (camera on with gallery mode in Webinar) it crashes.
i didn’t check in your demo yet. Will check and post you. Meanwhile can you please check the above scenario at your end also if you disable the gallery view in zoom sdk settings you can see the exact crash.
I had tried in our sample using your step, but I can not reproduce the crash.
So, hope you can also try our sample and see if there are any other scenarios to help us solve the problem.
At the moment, it looks like a crash caused by the nesting of a UI
Hi ~ I’m so sorry,I’ll follow the steps in your video,I can not reproduce it also.
Could you please upload your modified sample project code? I will try again on it
In the sample project i changed nothing i just put my app secret and app key and changed param dictionary in this class #import “SDKStartJoinMeetingPresenter+JoinMeetingOnly.h”
// kMeetingParam_MeetingPassword:"",
kMeetingParam_WebinarToken:@“wqTLzGWHF2iuDeKQQT1y-sihY4boaazE5KjYRtlw1_M.DQIAAAAW6HoQzhY3dk9ZNUFqalFHLVY3OE5jN3ZlMVlnAAAAAAAAAAAAAAAAAAAAAAAAAAAA”,
//kMeetingParam_NoAudio:@(YES),
//kMeetingParam_NoVideo:@(YES),
};
After that i run the code and changed the app settings as in the above video. And when ever i joined the webinar i changed the Gallery view mode(with video on) from the desktop app the Sdk crashed. Please change the below settings in the demo app as you run on device.
Yes i am changing the gallery view from the desktop app. First start the webinar with Desktop app and join this webinar with ios SDK and from Desktop app allow user to speak. Once you allow user to speak, make sure video is on for desktop app. Now switch between Speaker view to Gallery View from desktop app and check in iOS sdk it will crash.
Below is the screenshot from where you can switch to gallery mode.
I have done all the steps just like you, but I still can’t reproduce.
In addition, the switch between Speaker view to Gallery view from desktop app is your desktop behavior, which should not affect the ios SDK.
I guess it has something to do with the phone and the iOS system. Can you change the iphone to try again, what’s your SDK version? 4.6.21666.0428 if not please go to https://github.com/zoom/zoom-sdk-ios to update , and then try.
If you are not able to reproduce it i can help you in that. Are you available on zoom call ?So i can show you how you can reproduce it. Also my version is v4.6.21666.0427. If you feel free to discuss i am available on zoom call and can show you the live.