In json results, engagements that start in one flow and ‘route to’ another flow only display the initial flow in the ‘flows’ result.
In short, when querying GET /contact_center/analytics/historical/details/metrics?channel_types=voice, I expect to get multiple flows for engagements that are routed to multiple flows. What determines whether a flow is logged in the database?
For example, I have engagements starting in a flow ‘TEST Flow’ and then routed to an ‘Outage IVR Flow.’ I expect both flows to be in the flows result, but only the first TEST Flow is present.