Guide: "We Are Not Receiving Webhooks As Expected" -- Here's What to Do!

Please reference this post first:

If this does not resolve the matter, open up a support ticket with the following:

  • affected webhook types
  • affected meeting and/or participant Id(s)
  • account Id
  • notification endpoint url(s) where webhooks are sent
  • time frame of affected instances
  • steps to reproduce
  • screenshots of errors (if applicable)

Thank you!

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As of mid-August 2022, webhooks will now undergo updated verification logic. Please see details here: