Feels more like a feature update that broke the Web Client, rather than a planned maintenance. We’ve had success pointing a redirect to the full standard join URL akin to https://zoom.us/j/12345789, which I know is not ideal or practical for some, but some language and updates explaining to download the Zoom app with the meeting ID to join has helped us.
Any update from Zoom on timeline would be great. We have 2000+ health care staff with lots of patient virtual visits.
The best workaround is to use the Zoom Desktop / Mobile app.
Just include the Zoom meeting join url on your site rather than showing the websdk / iframe. Clicking on the join url will open the Zoom meeting in the Zoom app.
Sorry, but this is not workaround at all for us. We NEED web client.
I agree. I refuse to download the Desktop / Mobile app.
This is not a workaround for us since we require use of the Web SDK.
We are dealing with a public population so web client is essential.
This is not a solution. We have tonnes of people depending on the web version. Do you have an ETA or any additional information about what is actually happening here?
Agreed, it’s not remotely good enough to point to the desktop client. Apart from the well publicized security holes and privacy problems, in a corporate environment like ours users are not allowed to download and install software - not to mention the fact that even if we would want to do that, they’re all working from home!
To (a) break this platform so fundamentally, (b) pretend for hours on the status page nothing is wrong, © utterly fail to promptly fix it and (d) not even give any detail about when and how this will be remedied is contemptuous of the user base and, frankly, amateur hour.
Hello. My neither zoom app works nor desktop ones. Always show 104103 error message even my internet works good
We had teachers planning Zoom meetings all day today with students which ended up being a wasted day because they only have the join from browser option for the students. We have unhappy teachers because of this.
whAT the heck, I had to make another account just to complain here?
More importantly, FIX YOUR SERVERS, the ability to join classes, work meetings, or any other social function should not be inhibited by the fact that your company wants people to download your sketchy application at all costs. You have the ability to give people entry into sessions through their browsers, make it possible to do so again.
That (blog post inaccuracy on timing) was my fault, I misunderstood what was communicated to me, and I fixed everything this morning. Please accept my apologies for the incongruent information in the blog post.
We need the web client as our students have restrictions on our school devices and cannot install the app.
Yes! I teach 4th grade and our school devices cannot install the Zoom software. I just tested the “join from browser” link with my students yesterday and it worked just fine. Hopefully this gets solved soon!
Let me be the first to say we understand what kind of stress this is adding to your lives. For that, we can only offer our apologies and assurances that we are hard at work bringing up these services. It is a top priority for us.
As you can imagine, we don’t want to provide false hope, and at the moment, we just don’t have enough information to share an accurate timeline. Senior leadership and I are closely monitoring this and will update the status page as we know more.
I apologize for any and all inconveniences this has caused you and hope that you and your families are well through this challenging time.
Thanks for the response Tim. This is the update we wanted to hear.
As a suggestion, it would be helpful to unmark this issue as “Solved” and to change the status of the incident to “In Progress” instead of “Resolved” to reflect the actual situation.
This will help me and others monitoring this incident know when it is fixed.
Great suggestion. For now, we will leave this topic as “unsolved.”
I have brought this feedback to our internal teams already. We will try our best to clear up any confusion we can as we work through this.
Thank you for the update @TimZoom Appreciate your hard work obviously it will be a tremendous pressure given the exponential increase in the no.of users.